Korean Air Customer FAQ

Korean Air has established specific baggage allowances that vary depending on the fare class and the destination. For passengers traveling When it comes to carry-on baggage, passengers are generally permitted to bring one piece weighing no more than 10 kilograms for economy class, and in business and first class, the limit is often two pieces weighing up to 18 kilograms combined. It is essential for travelers to check specific rules for their flight, as allowances can differ based on the ticket purchased and destination. For the most accurate and up-to-date information, it is advisable to refer to the Korean Air website, where detailed baggage policies can be found....

Korean Air offers several options for passengers to check in for their flights, ensuring a convenient and efficient process. One popular For those who prefer an in-person experience, Korean Air provides check-in desks at the airport. Passengers are advised to arrive at the airport at least three hours prior to international flights and two hours for domestic flights to allow sufficient time for check-in, baggage drop, security screening, and boarding. At the check-in counter, passengers will need to present their passport, ticket, and any required travel documents. Korean Air staff will assist with luggage as needed. Another option is to use automated check-in kiosks available at various airports. These kiosks allow for a quick and easy check-in process, enabling passengers to print boarding passes and baggage tags without waiting in line for an agent. Finally, it is essential to keep in mind the specific baggage policies and check-in requirements that may vary based on the flight destination and ticket class. For the most accurate and updated information, it is always recommended to refer to the latest information available on the Korean Air website....

Korean Air has specific policies regarding flight changes and cancellations that customers should be aware of, as these can vary depending For most tickets, if a change is made prior to the departure, there may be a fee assessed, in addition to any differences in fare. It is important for travelers to review the details of their ticket class, as certain promotional or discounted fares might have stricter policies or might even be non-refundable and non-changeable. If a customer needs to cancel their flight, the cancellation policy will also depend on the ticket type. Some fares may allow for a full refund minus a cancellation fee, while others may not permit refunds at all. It is advisable for passengers to check the terms and conditions associated with their specific fare. In the event of a significant schedule change or cancellation initiated by Korean Air, the airline typically provides options for rebooking or issuing a refund without a penalty. For the most accurate and up-to-date information regarding flight changes or cancellations, it is recommended that travelers refer to Korean Air's official website. There, they can find detailed policies based on their specific ticket type, as well as any additional support resources available to assist them in managing their travel plans. The policies are subject to change, so checking directly on the website ensures that customers have the latest information available....

Korean Air has a comprehensive policy for traveling with pets, ensuring the well-being of both animals and passengers. Pets can travel For pets traveling in the cabin, the dimensions of the pet carrier must comply with Korean Air's specifications, generally allowing for a maximum size of 55 cm x 40 cm x 20 cm. The total weight of the pet and carrier combined should not exceed 8 kg. It is essential for the carrier to be well-ventilated, secure, and comfortable for the pet during the flight. For larger pets, they will need to travel as checked baggage, and it is important to prepare the necessary documentation before the journey, including health certifications and vaccination records. Korean Air recommends contacting the airline in advance to confirm details, such as availability and any additional requirements. For the most accurate and up-to-date information regarding specific regulations, any associated fees, and precautions to take when traveling with pets, one is encouraged to visit the official Korean Air website. There, travelers can find the relevant policies and contact information for further inquiries, ensuring a smooth journey for their furry companions....

If a passenger's flight with Korean Air is delayed or canceled, the first step is to remain calm and check for any official announcements It is advisable for passengers to visit the Korean Air website, where they can often find real-time flight status updates. If a flight is significantly delayed or canceled, Korean Air usually provides options for rebooking or refunds. Passengers should be prepared to show their booking details and any relevant identification when discussing alternative arrangements with the airline staff. In cases of long delays, passengers may be entitled to compensation, such as meal vouchers or hotel accommodations, depending on the circumstances and local regulations. If assistance is needed, the airline's customer service representatives can guide passengers through their options. For the most accurate and up-to-date information regarding specific situations, it may be helpful to visit the Korean Air website....

Changing flight details after making a reservation with Korean Air can typically be accomplished through their official website or To initiate the process, it is advisable to access the "Manage My Booking" section. Here, customers can enter their booking reference and last name to retrieve their reservation. After accessing the booking, they will find options to modify their flight details. If modifications are required beyond what is available online, it may be necessary to visit a Korean Air ticket office or contact their customer service team for assistance. Changes must typically be made prior to the scheduled departure time. For the most current and specific guidelines, it is recommended to explore the relevant sections on the Korean Air website. This will provide the latest information about policies and any applicable fees associated with changing flight details....

Korean Air has specific policies in place regarding unaccompanied minors to ensure their safety and comfort during travel. The airline Parents or guardians must complete a special form prior to the flight, indicating the minor's details, travel itinerary, and contact information for the adult receiving the child at the destination. Korean Air typically requires that unaccompanied minors be booked on direct flights, and sometimes there may be restrictions on travel during late-night or early-morning hours. When flying, unaccompanied minors receive special attention from airline staff. They are escorted through check-in, security, and boarding processes, and staff will also ensure they are comfortable during the flight. Upon arrival, the airline personnel will make sure that the child is handed over to the designated adult. For families considering this option, it is important to check the specific guidelines and availability of the Unaccompanied Minor Service on the airline's current website, as these policies can change or vary by route. The website also contains additional details necessary for planning and requirements....

Yes, passengers can select or change their seats on Korean Air flights, providing a certain level of flexibility for travelers to enhance Keep in mind that seat selection may be subject to availability and certain fare classes might not include the option for free seat selection. In some instances, passengers may be required to pay a fee for preferred seating, such as seats with extra legroom. For the most accurate and detailed information regarding seat selection policies, including any associated fees and the specific procedures based on your flight's status, it is advisable to consult the current web page of Korean Air....

Yes, inflight meals are provided on Korean Air flights. Korean Air offers a diverse menu that caters to various tastes and dietary...

Korean Air offers a range of amenities in its premium classes, including Business Class and First Class. Passengers in these classes In-flight entertainment is also elevated, with a larger selection of movies, television shows, and music, accessible via personal screens. Additionally, Korean Air provides a premium dining experience, featuring gourmet meals crafted by renowned chefs, complete with fine wines and beverages. Passengers in premium classes enjoy priority boarding and check-in, as well as access to exclusive lounges, which offer a serene environment for relaxation before flight. High-quality amenity kits containing skincare products, toiletry essentials, and other comforts can also be expected. For the most current information about specific amenities and offerings, the Korean Air website is a valuable resource and can assist in detailing any seasonal or route-specific variations in service....

The SkyPass frequent flyer program is Korean Air's loyalty program designed to reward passengers for their travel with the airline. Joining the SkyPass program is a straightforward process. Interested individuals can sign up online by visiting the official Korean Air website. On the website, they will find a section dedicated to the SkyPass program, where they can create a new membership account. The application generally requires personal details such as name, contact information, and a preferred username and password. Membership in the SkyPass program is free of charge and the benefits start accumulating as soon as the registration is complete. Once enrolled, members can track their accumulated miles through their online account. There are also different tiers within the program that provide additional benefits as members travel more frequently. For anyone looking for more detailed information about the program, including potential promotions, tier information, or how to earn and redeem miles, it is advisable to explore the official Korean Air website, which is regularly updated with the latest details and offers....

Korean Air's SkyPass program allows travelers to earn miles in various ways. One of the primary methods is through flying with Korean Another way to earn SkyPass miles is through everyday spending. Korean Air has partnered with several hotels, car rental agencies, and other travel-related services, allowing members to accrue miles when they utilize these affiliated services. Members can typically find a list of these partners on the Korean Air website or within the SkyPass section. Furthermore, SkyPass members can earn miles through credit card spending if they have a Korean Air or partner airline credit card. Many banks offer such cards that provide miles for everyday purchases, and these can significantly boost the number of miles earned. Members can also participate in special promotions run by Korean Air or its partners. These promotions often provide opportunities to earn additional miles for qualifying activities or purchases. To stay informed about the latest earning opportunities, members are encouraged to regularly check the current web page of Korean Air, where they can find valuable information as well as details regarding offers and partnerships that may help enhance their SkyPass mileage awards....

Korean Air provides several options for customers who have special requests, including assistance for passengers with disabilities, For more personalized assistance, contacting Korean Air directly may be beneficial, and customers can generally find relevant contact information, such as phone numbers or email addresses, by visiting the official Korean Air website. This site also often contains specific guidelines and resources for different types of special requests, helping customers make the most informed choices for their travel experience....

Traveling during peak seasons can often present challenges, but with some preparation, travelers can navigate these busy times more In addition to booking early, flexibility is key. Traveling on weekdays or at less popular times, such as early morning or late evening flights, may provide travelers with better options. It is also wise to stay informed about the current travel policies, baggage allowances, and any health or safety protocols that may be in place. Moreover, airport congestion is common during peak seasons, so it is recommended to arrive earlier than usual to allow ample time for check-in and security procedures. Lastly, utilizing online tools or mobile apps provided by airlines like Korean Air can help manage travel itineraries and keep track of any changes. For specific information regarding flights and services, checking the airline's official website can be very helpful....