What should I do if my flowers arrive damaged or wilted?

If you receive flowers from JustFlowers.com that are damaged or wilted, there are several steps you can take to address the issue. First, it is important to inspect the flowers upon delivery. Take photographs of the damaged or wilted flowers, as this will provide documentation of the condition you received them in. Next, review the information available on the JustFlowers.com website, as they may have specific guidelines or policies regarding damaged or unsatisfactory orders. Typically, customers are advised to reach out to JustFlowers.com to report the issue. You should provide them with the order number, a clear description of the problem, and the photographs you took. This information will help expedite the resolution process. Most floral delivery services strive to ensure customer satisfaction, and they may offer replacements or refunds depending on the circumstances and their policies. In the meantime, if you have any questions or are unsure about any specific policies, checking their website may provide additional resources and support. Remember to act quickly, as many companies require customers to report issues within a certain timeframe after delivery to facilitate resolution. Taking these steps will help ensure that your concerns are addressed promptly and effectively.