Icelandair Customer FAQ

If you purchased a ticket from Icelandair with the wrong name, you have to change the name on your reservation or you will not be able...

Yes, passengers flying with Icelandair have the option to upgrade their seats to a higher class, subject to availability. The airline However, it is important to note that upgrades usually come at an additional cost. The price may vary based on factors such as the flight route, demand, and how close to departure the upgrade is requested. For the most accurate and current information regarding upgrade options and costs, it is advisable to consult the official Icelandair website. There, passengers can also find additional details about seat classes, services included, and any promotional offers that may be available. Keep in mind that while upgrades can enhance your travel experience, they are subject to availability, so early inquiries are beneficial....

When it comes to changing an itinerary with Icelandair, passengers have a few options available, depending on the type of ticket purchased For most tickets, the process begins by logging into the passenger's account on the Icelandair website or using the Icelandair mobile app. When accessing the booking, passengers can review the current itinerary and look for options to alter their travel plans. There may be specific fees associated with changing a flight, particularly for lower fare classes. Passengers should keep in mind that fare differences may also apply, so it is essential to be aware of the total cost of the new itinerary. If the booking was made through a travel agency, it is advisable for passengers to contact the agency directly for any changes. Depending on the reason for the change, such as illness or an emergency, Icelandair may be willing to provide some flexibility, especially for those holding higher fare categories or special tickets. For the latest information regarding change fees and policy details, it is recommended to look at the current website where terms and conditions are outlined clearly....

Icelandair's baggage allowance varies depending on the travel class and the type of fare purchased. Generally, for Economy Class passengers, For checked baggage, Economy Standard fares usually include one piece of checked luggage weighing up to twenty-three kilograms or fifty-one pounds. However, if you are traveling in the Economy Light fare category, no checked baggage is included, which means passengers must pay an additional fee for any checked luggage. In Business Class, passengers benefit from a more generous allowance, typically including two pieces of checked baggage, with each piece weighing up to thirty-two kilograms or seventy-one pounds. Additionally, Business Class travelers are allowed the same carry-on allowance as Economy passengers, but they often have other advantages such as priority boarding and lounge access. It is important for travelers to check the specific details related to their fare and route, as allowances can vary based on destination and other factors. For the most accurate and up-to-date information regarding baggage policies, it is advisable for passengers to refer to the official Icelandair website, where they can find detailed regulations and guidelines tailored to their needs....

Icelandair has specific policies regarding traveling with pets on board their flights. Generally, small pets such as dogs and cats For pets that are larger than the allowed size for cabin travel, Icelandair permits them to travel in the cargo hold as checked baggage under certain conditions. It is important for pet owners to check the airline's guidelines on health documentation, carrier specifications, and any additional requirements that may apply. To ensure that you have the most accurate and updated information regarding traveling with pets, it is advisable to consult the official Icelandair website. There you will find detailed information about their pet travel policy, including any fees that may apply and specific guidelines to follow....

Icelandair has established policies to address flight cancellations and delays, which are guided by relevant regulations and a commitment In instances where a flight is delayed, the policies may vary depending on the length of the delay and the circumstances surrounding it. For significant delays, Icelandair routinely provides affected passengers with updates and information regarding the situation. In certain cases, passengers may be entitled to compensation or assistance, such as meals or accommodation, based on how long the delay lasts and the reason behind it. It is important to note that when delays or cancellations are due to extraordinary circumstances, such as severe weather or other factors outside of the airline's control, compensation may not be available. Passengers are encouraged to check Icelandair's official website for detailed and up-to-date information regarding their policies on flight cancellations and delays, as well as any compensation entitlements under applicable regulations. This resource can be particularly useful for understanding individual rights and options in the event of travel disruptions....

Icelandair has specific policies regarding unaccompanied minors to ensure their safety and comfort during travel. The airline allows Before booking, parents or guardians should check the specific details and forms required for unaccompanied minors. Icelandair often provides dedicated services for these travelers, including assistance from staff at the airport and on the flight. This service is designed to provide a seamless travel experience, ensuring that the child is looked after during the journey. Additionally, it is advisable to arrive at the airport with ample time before the flight to complete any necessary check-in procedures and to ensure a smooth transition from the caregiver to the airline staff. For the most current and detailed information regarding unaccompanied minors, it would be beneficial to refer to the official Icelandair web page, as policies may change over time and may vary by specific travel circumstances....

Icelandair prioritizes the health and safety of its passengers and crew, especially in light of recent global health challenges. To These protocols typically include enhanced cleaning and disinfecting procedures for aircraft, particularly focusing on high-touch surfaces. Additionally, air filtration systems on board are designed to circulate cabin air every few minutes, utilizing HEPA filters that capture airborne particles effectively. Passengers are generally encouraged to wear face masks during the flight, particularly in crowded situations such as boarding and deplaning. Icelandair may also manage boarding processes to promote social distancing and limit crowding in the cabin. Furthermore, they often provide hand sanitizing stations at various points throughout the airport and on board. The airline is actively monitoring guidance from health authorities and may adapt its protocols as needed. For the most current and specific information regarding health and safety protocols, it is advisable to visit the official Icelandair website, where updates are regularly posted....

Whether a traveler needs a visa to enter Iceland primarily depends on their nationality and the purpose of their visit. Iceland is However, individuals from countries that do not have a visa waiver agreement with the Schengen Area will need to apply for a Schengen visa before they can travel to Iceland. This can usually be done through a consulate or embassy of a Schengen country, and it often involves submitting documents such as a passport, proof of accommodation, and travel insurance. For longer stays, such as for work or study, different visa requirements apply. Travelers should always check the specific requirements based on their nationality and intended activities in Iceland. For the most accurate and current information regarding visa policies, it is advisable to consult the appropriate authorities or the official Icelandair website....

Icelandair provides a variety of in-flight entertainment options to enhance the travel experience for its passengers. The airline features...

Icelandair does accommodate special meal requests for passengers with specific dietary needs or preferences. Options may include vegetarian,...

Icelandair's economy class is designed to provide a comfortable travel experience, featuring a variety of amenities that cater to the Passengers can also expect complimentary beverages during the flight, along with the option to purchase snacks and meals tailored to various dietary preferences. Entertainment options are available through personal screens on select flights, where passengers can enjoy a curated selection of movies, TV shows, and music to enhance their travel experience. In addition, Icelandair usually provides power outlets or USB charging ports at each seat, enabling passengers to charge their devices while flying. In-flight magazines often feature articles about Icelandic culture and travel tips, offering inspiration and information about the destination. For the most updated information on available amenities and services, it is advisable to check the current Icelandair website, as offerings may vary by route and aircraft....

Icelandair accepts various forms of payment to facilitate a smooth booking experience for its customers. Generally, customers can use...

Icelandair does not directly provide travel insurance as part of their services. However, passengers are encouraged to consider purchasing...

Icelandair offers a frequent flyer program known as Saga Club, which provides various benefits for passengers who frequently travel One of the primary benefits of being a member of the Saga Club is the ability to accumulate points not only on Icelandair flights, but also on flights with airline partners. This allows members to earn points even when traveling with different carriers. Moreover, the more a passenger flies, the more benefits they can enjoy. Icelandair offers tier levels within the Saga Club, and as passengers reach higher tiers, they gain access to additional privileges such as priority check-in, access to airport lounges, extra baggage allowance, and priority boarding. Another significant aspect of the Saga Club is the ability to use Saga Points for flight changes, which can provide added flexibility when making travel arrangements. The program also features promotional offers where members can earn bonus points during specific periods, enhancing their experience and encouraging loyalty. Overall, the frequent flyer benefits associated with Icelandair provide substantial incentives for passengers to remain loyal to the airline, ensuring they receive rewards and superior service on their travels. For more detailed information regarding the program and the specific benefits associated with different membership tiers, it is advisable to visit the current Icelandair web page dedicated to the Saga Club....

Yes, travelers can earn miles with Icelandair's partner airlines as part of the airline's frequent flyer program known as Saga Club. In addition to earning miles for flights, members may also have opportunities to earn miles through select hotel stays, car rentals, and other services offered by Icelandair's partners. To view the complete list of partner airlines and more information about earning miles through them, it is advisable to check the current web page for the Saga Club program. This will provide detailed insights into how to maximize earning miles while enjoying your travels....

Using Icelandair's online check-in service is a straightforward and efficient process. Customers can access this service through the Boarding passes can usually be saved on a mobile device or printed at home for convenience. It is advisable to have all necessary travel documents ready, as this will expedite the check-in process. Additionally, looking up the latest information on the Icelandair website can provide details on any specific requirements or updates related to the online check-in service. This service enhances the travel experience by allowing passengers to complete a significant portion of their travel preparation ahead of time....