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Handy Customer FAQ

Top Answers & How-to Guides

How do I Contact Handy Customer Service?

The question we are asked most often is about how to talk to Handy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What services does Handy offer?

Handy offers a wide array of home services that cater to both homeowners and renters seeking assistance with various tasks around their In addition to cleaning services, Handy also provides a selection of handyman services. These services can include furniture assembly, plumbing repairs, electrical work, and other general maintenance tasks. Handy aims to connect customers with skilled professionals who can help with both minor repairs and larger projects, making it convenient for individuals who may not have the time or expertise to handle these tasks themselves. Furthermore, Handy offers services for home improvement projects. This encompasses services such as painting, installation of fixtures, and other renovation-related jobs. The platform allows customers to find local professionals who can assist with updating or enhancing their living spaces. The convenience of the Handy platform is not limited to these core services. Handy also features services related to television mounting, home theater setup, and various seasonal services such as yard work or snow removal. Overall, the diversity of services offered by Handy ensures that individuals can find assistance tailored to their specific needs, which is especially useful for busy households seeking reliable help. For more details about the full range of services and to find updated information on what Handy offers, it may be helpful to visit Handy's official website directly....

How do I create an account with Handy?

Creating an account with Handy is a straightforward process. First, you will want to visit the Handy website or download the Handy Typically, you will be prompted to provide some personal information such as your name, email address, and a password for account security. If you are registering as a service provider, you may need to supply additional information related to your skills and availability. After filling out the required fields, you usually will be asked to agree to Handy’s terms of service and privacy policy. To complete the registration process, click on the confirmation link sent to your email. Once your account is activated, you can log in and start using any of the services Handy offers. For specific details or steps, consider checking the relevant sections on the Handy website....
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Recent Handy Customer Questions

I wanted to make a complaint. We had a chandelier install by your company through Lowes. The chandelier is falling down. We need someone to look at it . Please text me back.

We're sorry to hear about the issue with your chandelier. At Handy, we care deeply about customer satisfaction. If there are any issues with a service, we strongly encourage customers to report the issue right away. Remember to provide us with as much detail as possible about the problem. We'll do our best to resolve the issue in a timely manner. Please note, due to privacy and security reasons, we do not provide service-related communications through text. We recommend to use our official channels for support requests and concerns. Rest assured, we're here to help.
Asked Apr 4, 2024 12:40 PM

my pro showed up hour and half late and barely did any work

We're sorry to hear about your experience. At Handy, we strive to ensure that all our pros provide the best service possible. If your pro was late or their work did not meet your expectations, please register a complaint through your account. This feedback helps us maintain a high quality of service. In some cases, you may also be eligible for a partial or full refund depending on the specifics of your case.
Asked Apr 1, 2024 9:09 PM

I was charged for a service that was cancelled.

We're sorry to hear about this issue. With Handy, you should not be charged for a service that was cancelled as per our cancelation policy. If you cancel your booking 24 hours before your scheduled service, you should not be charged any fee. However, if the cancellation is within 24 hours, you may be charged a cancellation fee. If you believe there has been a mistake, we suggest reviewing your cancellation to ensure it was carried out properly and then getting in touch with Handy's customer service for further resolution.
Asked Mar 20, 2024 2:57 PM

Help me with my Handy customer service issue

Refunds and Payments

How Do I Get a Refund from Handy.com?

We've shown you how to get a refund from Handy.com in this article. The first step is to check the specific product you want to return...
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How much does Handy charge for its services?

Handy offers a range of services that can vary in pricing based on various factors, including the type of service requested, the location For home cleaning, users may find rates starting at approximately fifty dollars for a basic cleaning service. Handyman services can also vary significantly, often depending on the complexity of the task. Minor repairs, assembly, and installations usually come at different price points, often starting around sixty dollars or more. It is important to note that these prices can change based on the specifics of each job and regional market demands. Therefore, the final cost will often depend on the details of the service selected. Handy usually provides an upfront quote before the service begins, allowing customers to be well informed about the total cost involved. For the most accurate and current pricing, it is advisable for users to visit Handy's official website or app, where they can input their particular needs and get a tailored estimate. This will ensure they receive the most pertinent and up-to-date information based on their unique circumstances....
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What forms of payment does Handy accept?

Handy provides a variety of payment options to accommodate its users. Typically, users can pay for services using major credit cards...
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Account Management

What services does Handy offer?

Handy offers a wide array of home services that cater to both homeowners and renters seeking assistance with various tasks around their In addition to cleaning services, Handy also provides a selection of handyman services. These services can include furniture assembly, plumbing repairs, electrical work, and other general maintenance tasks. Handy aims to connect customers with skilled professionals who can help with both minor repairs and larger projects, making it convenient for individuals who may not have the time or expertise to handle these tasks themselves. Furthermore, Handy offers services for home improvement projects. This encompasses services such as painting, installation of fixtures, and other renovation-related jobs. The platform allows customers to find local professionals who can assist with updating or enhancing their living spaces. The convenience of the Handy platform is not limited to these core services. Handy also features services related to television mounting, home theater setup, and various seasonal services such as yard work or snow removal. Overall, the diversity of services offered by Handy ensures that individuals can find assistance tailored to their specific needs, which is especially useful for busy households seeking reliable help. For more details about the full range of services and to find updated information on what Handy offers, it may be helpful to visit Handy's official website directly....
Read more

How do I create an account with Handy?

Creating an account with Handy is a straightforward process. First, you will want to visit the Handy website or download the Handy Typically, you will be prompted to provide some personal information such as your name, email address, and a password for account security. If you are registering as a service provider, you may need to supply additional information related to your skills and availability. After filling out the required fields, you usually will be asked to agree to Handy’s terms of service and privacy policy. To complete the registration process, click on the confirmation link sent to your email. Once your account is activated, you can log in and start using any of the services Handy offers. For specific details or steps, consider checking the relevant sections on the Handy website....
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Are there any age restrictions for service professionals on Handy?

Handy does have age restrictions for service professionals who wish to offer their services through the platform. Generally, individuals...
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Service Scheduling

Can I request a specific service professional?

Handy does offer the option for customers to request a specific professional for a service. When placing an order, customers can choose However, it is important to note that while customers can make requests, the availability of that specific professional is subject to their schedule and existing bookings. Therefore, there is no guarantee that a requested professional will be available at the desired time. If a specific professional is not available, Handy will typically assign another qualified service provider to the job. Customers may have the opportunity to review professional profiles and ratings within the Handy platform, which can help them make informed decisions. For more details, including the latest information on booking practices, it might be beneficial to explore the relevant sections on the Handy website....
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Can I change my service appointment once it's booked?

Yes, it is possible to change a service appointment after it has been booked through Handy. Handy provides users with a degree of flexibility In some cases, changes may also depend on the specific service booked and the availability of the professionals providing that service. For the most accurate and up-to-date information, it is advisable for users to check the Handy website or app, where they can find detailed instructions and potentially relevant policies regarding service appointments. This will ensure that they can successfully manage their bookings without any issues....
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What can I do if I need to reschedule my service appointment?

If a customer needs to reschedule a service appointment with Handy, they have a few options to consider. First, it is advisable to There, it is usually possible to select the appointment that needs to be rescheduled and choose an option to either change the date or time. Handy often provides a calendar feature that lists available slots, making it easier for users to select a more convenient time. It is important to note that changes might be subject to certain policies, such as advance notice requirements. Therefore, customers should be aware of any deadlines for rescheduling to avoid potential fees or complications. Additionally, reviewing the online Help Center or FAQ section of Handy's website may provide more detailed guidance. Overall, utilizing the Handy platform is the most efficient way to manage appointment changes....
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Can I book multiple services at once on Handy?

Handy typically allows users to book multiple services, but it is important to note that the ability to do so may depend on various ...
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Service Policies

What is Handy's cancellation policy?

Handy's cancellation policy allows customers to cancel or reschedule their appointments without penalty under certain conditions. If...
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What happens if a service professional is late?

If a service professional is late for a scheduled appointment through Handy, it can lead to a few different outcomes. Handy typically The customer may have the option to wait for the service professional to arrive, or they may choose to cancel the appointment if they prefer not to wait. In some cases, if the delay is significant, customers may also inquire about rescheduling the service for a later time. It is important to note that Handy has guidelines related to cancellations and delays, which can vary depending on the specific situation. For more detailed information about what happens if a service professional is late, customers can refer to the Handy website or app where they may find resources and policy clarifications related to service appointments....
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Are Handy services insured?

Handy services generally offer a level of protection and insurance for the work performed by their professionals. When customers book It is important to note that the specifics of coverage can vary depending on the type of service being provided and the location. Handy aims to create a reliable experience for both customers and service providers, which is why they implement various policies to enhance accountability and safety. Customers may also seek additional information about insurance coverage directly on the Handy platform. The terms and conditions or the frequently asked questions section can provide further clarification regarding what is included under their insurance policy. For the most accurate and up-to-date information, visitors are encouraged to check the Handy website for details about service coverage, responsibilities, and protections available during the booking process. Understanding these aspects can help customers feel secure in their decision to use Handy services....
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What should I do if I'm not satisfied with a service?

If a customer is not satisfied with a service provided by Handy, there are a few steps they can take to address their concerns effectively. If the issue cannot be resolved directly with the service provider, Handy has a platform that is designed to facilitate resolution of service-related concerns. Customers should visit the Handy website and look for the customer support section. There, they may find options to submit a complaint or request assistance regarding their experience. Providing relevant details such as the date of service, specific issues encountered, and any communication already attempted can help expedite the process. Handy also encourages customers to leave reviews and ratings after their service has been completed. This feedback is valuable not only for the service provider to improve but also for future customers. If a customer feels that their concerns were not adequately addressed through the above steps, they should continue to utilize the available resources on the Handy website to find further assistance. It is always advisable to check the latest information available online to see what options are currently offered for support and feedback....
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Is there a minimum or maximum time required for services?

Handy does have time guidelines for the services offered, which generally reflect a minimum duration to ensure quality and thoroughness. As for maximum duration, it can vary based on the specific service being provided. Certain tasks, such as deep cleaning or extensive repairs, can take longer, and Handy typically allows flexibility in scheduling longer appointments as necessary. It is important for customers to consider the nature of the service they require, as the time involved can influence this aspect. For precise information regarding specific services and their time requirements, it is advisable to refer to the current Handy website, where more detailed service descriptions and policies can be found....
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Handy issues reported to GetHuman
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