What should I do if I receive a damaged or incorrect item?

Receiving a damaged or incorrect item can be frustrating, but there are steps to take to resolve the situation. First, it is important to thoroughly assess the item you received. Inspect the packaging as well as the product itself to determine the extent of any damage and to confirm whether it is not the item you originally ordered. Next, customers should refer to the HBC.com (Canada) website for information regarding the return process, as this may vary depending on the specific circumstances. Typically, there is a time frame within which returns or exchanges must be initiated, so it is advisable to act quickly. Make sure to have your order number and any relevant details at hand, as these will be required during the return process. If the item is indeed damaged or incorrect, customers may need to fill out a return form, which can often be found on the website, or follow the instructions provided in the shipment confirmation email. Depending on the policy, the returned item might need to be shipped back to the company at the customer's expense, or a prepaid shipping label may be provided. In some cases, HBC.com (Canada) may offer a replacement or an exchange option if the item is damaged or incorrect. For further details on returns and exchanges, checking the HBC.com (Canada) website for the most current and detailed information is advisable.