Can I cancel or change my order?

HBC.com (Canada) understands that sometimes customers may wish to change or cancel their orders. However, it is important to note that once an order is placed, it enters into processing and may not be eligible for cancellation or modification. If a customer wishes to change or cancel an order, it is recommended to act swiftly and check the current order status on the HBC website. If the order is still in a processing state, there may be a possibility to cancel or amend it. One way to determine if changes can be made is to log into the customer account on the HBC website and review the recent order details. If the option to modify or cancel is available, the customer should follow the prompts provided. If the order has already been shipped or is in the final stages of processing, it is typically not possible to change or cancel it. In such cases, customers may consider returning the items after they are received, adhering to the return policy outlined on the HBC website. For specific inquiries relating to alterations or cancellations, customers can refer to the contact information provided on the HBC site for further assistance.