Can I cancel or change my order?

Asked 2 years ago
When it comes to canceling or changing an order at Best Buy Canada, there are specific policies in place that depend on several factors. Generally, once an order is placed, there is a limited timeframe to make any changes or cancellations. If the order is still in processing and has not been shipped, it is often possible to cancel or modify it. This can usually be done through the online order management system, where customers can view their current orders. However, if the order has been processed for shipping, the options to change or cancel may be more restricted. In this case, it may be necessary to initiate a return once the product is received. Best Buy Canada typically has a return policy that allows for returns or exchanges within a designated period, provided that certain conditions are met. For the most accurate and up-to-date information regarding specific orders, it is advisable to check the current policy on the Best Buy Canada website. There you can also find instructions on how to access your order details and check if any changes or cancellations are possible.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 8, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Best Buy (Canada)?

If you need to call Best Buy (Canada) customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Best Buy (Canada)

Best Buy (Canada)

Find a list of many popular Best Buy (Canada) questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Best Buy (Canada)Best Buy (Canada) Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!