What should I do if my Google Home is not responding?

Asked 4 months ago
If your Google Home is not responding, there are several steps you can take to troubleshoot the issue. First, ensure that the device is powered on and properly connected to Wi-Fi. Sometimes, a simple restart can resolve most issues. Unplug the Google Home, wait for about ten seconds, and plug it back in to see if it re-establishes a connection. Next, check the mute button on your Google Home. If it is activated, the device will not respond to voice commands. It is important to make sure that the volume is turned up as well, as low volume settings can also cause it to seem unresponsive. If those steps do not work, consider looking into the Google Home application on your smartphone. There, you can find settings that might help you reconnect the device or check for any software updates that may be needed. Additionally, it may be worth checking your internet connection, as a weak or unstable connection can hinder the functionality of the Google Home. If you require further assistance, please visit the current web page for additional troubleshooting resources or contact information.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 24, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Need to contact Google Home?

If you need to talk to Google Home customer service, now that you have the answers that you needed, click the button below.
Contact Google Home

Google Home

Find a list of many popular Google Home questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Google Home Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!