What should I do if my Google Fiber service is not working?

If a user finds that their Google Fiber service is not functioning as expected, there are several steps they can take to troubleshoot the issue. First, it is advisable to check the status of their equipment. This includes ensuring that the Google Fiber Network Box and any additional devices are properly plugged in and powered on. Users should look for any warning lights or indicators that might signal an issue. Next, it may be beneficial to restart the Google Fiber Network Box. This can often resolve temporary connectivity issues. Users can do this by unplugging the device, waiting for about thirty seconds, and then plugging it back in. It usually takes a couple of minutes for the device to reboot and reconnect to the network. In addition to rebooting the network box, users can check their internet connection by testing it on various devices within the home. This can determine whether the issue is isolated to a specific device or if it affects the entire network. If the issues persist, users can consult the Google Fiber help center on their website for additional troubleshooting guides. This resource can provide valuable information on a variety of common problems and solutions. Finally, if none of these steps resolve the issue, users may want to consider looking on the current web page for contact information, as there may be other support options available.