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Gohastings.com Customer FAQ

Top Answers & How-to Guides

What is Gohastings.com's Phone Number?

The question we are asked most often is about how to talk to Gohastings.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I cancel or modify my order?

Gohastings.com generally allows customers to modify or cancel their orders under certain conditions. However, once an order is confirmed If an order is still in the pending status, customers may have the opportunity to make changes or cancel it directly on the website. However, once the order enters the shipping process, modifications may no longer be possible. For the most accurate and up-to-date information, it is advisable for customers to check the order status through their account on the Gohastings.com website. There is likely a section dedicated to order management that can provide further guidance on this topic....
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Ordering Process

How do I place an order?

Placing an order on Gohastings.com is a straightforward process. First, one should visit the website to browse through the extensive If the user wishes to purchase the item, they can simply select the desired condition and click on the "Add to Cart" button. This action will place the item in the virtual shopping cart. Users can continue browsing for additional items if they wish. When they are ready to complete their purchase, they can navigate to the shopping cart and review their selections. At this point, one can initiate the checkout process by clicking on the checkout button. The order will then require payment information and shipping details to be entered. After confirming the order, the user should receive a confirmation email with the order details shortly after. For any specific questions regarding the process, one may want to refer to the website's FAQ or help section for further assistance....

What is the pre-order process?

The pre-order process at Gohastings.com allows customers to reserve items that are not yet available for immediate purchase. This process To pre-order an item, a customer can simply select the desired product and follow the prompts to add it to their shopping cart. During checkout, they may need to provide their payment information. It is common for Gohastings.com to charge the payment method at the time of pre-order or at the time the item is shipped, depending on their specific policies. Customers should keep an eye on the expected release date, as items are usually shipped promptly once they become available. Additionally, Gohastings.com may provide updates regarding the status of the pre-order on their website. For any specific inquiries or details about the pre-order process, it is advisable to check the current web page for pertinent information....

Can I cancel or modify my order?

Gohastings.com generally allows customers to modify or cancel their orders under certain conditions. However, once an order is confirmed If an order is still in the pending status, customers may have the opportunity to make changes or cancel it directly on the website. However, once the order enters the shipping process, modifications may no longer be possible. For the most accurate and up-to-date information, it is advisable for customers to check the order status through their account on the Gohastings.com website. There is likely a section dedicated to order management that can provide further guidance on this topic....

Payments and Promotions

How do I redeem a coupon or promotional code?

To redeem a coupon or promotional code on Gohastings.com, users should begin by selecting the items they wish to purchase. Once the...

What payment methods do you accept?

Gohastings.com offers a variety of payment methods to ensure a convenient shopping experience for its customers. Typically, customers...

Do you have a loyalty program?

Gohastings.com does not have a formal loyalty program in the traditional sense. However, customers have the opportunity to benefit Gohastings.com also occasionally provides newsletters or promotional emails to keep customers informed about upcoming sales and promotional events. By signing up for these communications, customers may receive exclusive discounts or early access to special offers. Therefore, while there is no structured loyalty program like points accumulation or rewards, there are still plenty of ways for customers to enjoy value from frequenting Gohastings.com. It is advisable for customers to regularly check the website for current promotions or sign up for notifications to make the most of their shopping experience. For the latest updates on deals, customers can visit the promotions section of the website directly....

Are gift cards available for purchase?

Yes, Gohastings.com offers gift cards for purchase, which make for a wonderful gift option for anyone who enjoys books, movies, music,...

Shipping and Tracking

Do you offer international shipping?

Gohastings.com primarily focuses on providing services within the United States. As for international shipping, the website does not...

How long does shipping take?

The shipping time for orders placed through Gohastings.com can vary based on several factors, including the shipping method selected...

Can I track my order?

Yes, customers can track their orders placed through Gohastings.com. Once an order is shipped, a tracking number is typically provided...

Returns and Exchanges

Can I return or exchange items?

When it comes to returning or exchanging items purchased from Gohastings.com, the company generally has a return policy that is designed For exchanges, it is important to note that the process may vary depending on the specific item and its availability in stock. Customers wishing to exchange an item should follow the return process first by sending the original item back and then placing a new order for the desired item. It is also advisable to keep the original receipt or confirmation email, as this can be helpful when initiating a return or exchange. Additionally, some items may be subject to different return policies, particularly if they are digital goods or used merchandise. For the most accurate and detailed information regarding specific items, including any potential restrictions or additional requirements, it is always a good idea to review the return policy on the Gohastings.com website. There, customers can find the latest guidelines and contact information should they have further questions regarding their individual situations....

What is your return policy?

Gohastings.com has a return policy that aims to provide customers with options when it comes to returning items. Generally, items purchased For returning items like books, movies, music, and electronics, customers should be sure to check for any specific details or exceptions mentioned on the website during the purchase process. Certain items may not be eligible for return, including products that have been opened or used in a manner that could result in them being considered unsellable. When it comes to returning an item, it is often necessary for customers to retain the original packaging and any included documentation to ensure a smooth return process. While the process for returning items can vary, customers typically need to follow specific instructions found on the Gohastings.com website or in their purchase confirmation emails. This might include filling out a return form and possibly obtaining a return shipping label. For any additional information regarding the return policy or to handle a specific return, it is wise to look at the return section on the Gohastings.com website where details are likely to be thoroughly outlined. Taking a moment to review this information can make the return process easier and more efficient for customers....

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