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GlassesShop Customer FAQ

Top Answers & How-to Guides

How do I Contact GlassesShop Customer Service?

The question we are asked most often is about how to talk to GlassesShop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does GlassesShop offer sunglasses?

Yes, GlassesShop does offer a selection of sunglasses. They provide a range of styles, colors, and designs to suit various preferences...
Ask any question you have about GlassesShop customer service, get an answer now.

Eyewear Types

What types of eyewear does GlassesShop offer?

GlassesShop offers a diverse range of eyewear to cater to various styles and needs. Customers can find prescription glasses, reading Furthermore, GlassesShop includes a variety of styles such as full-rim, semi-rimless, and rimless frames, ensuring that there is something available for every individual’s taste. For those seeking fashionable options, the collection often reflects current trends and styles, allowing customers to express their personality through their eyewear. In addition to standard eyewear, there are also options for blue light blocking glasses, which can help reduce eye strain from digital screens. For the most current offerings, browsing the official website can provide detailed information about the latest products and styles available....

Does GlassesShop provide lens options for prescriptions?

Yes, GlassesShop offers a variety of lens options to accommodate different prescriptions. Customers can choose from single vision,...

Does GlassesShop offer sunglasses?

Yes, GlassesShop does offer a selection of sunglasses. They provide a range of styles, colors, and designs to suit various preferences...

Ordering Information

Do I need a prescription to buy glasses from GlassesShop?

Yes, GlassesShop requires customers to have a valid prescription to purchase prescription eyeglasses. This is important because the...

How can I place an order on GlassesShop?

To place an order on GlassesShop, you will need to follow a straightforward process on their website. First, start by browsing the Once you have selected an item, click on it to view the detailed product page. Here, you can customize your eyewear by choosing the lens type and any additional options available, such as coatings or prescription details. After making your selections, add the item to your shopping cart. When you are ready to checkout, navigate to your cart and review your order. There, you will enter your shipping information and payment details. Finally, confirm and place your order. You should receive a confirmation email summarizing your purchase. For more specific guidance on this process, it might be helpful to visit the website directly, where you can find additional information and resources....

Can I change my prescription after ordering glasses?

Once an order for glasses has been placed with GlassesShop, making changes to the prescription can be challenging. Typically, companies...

Returns and Warranty

What is the return policy for GlassesShop?

GlassesShop has a return policy that allows customers to return products within thirty days of receiving their order. This policy is...

What should I do if my glasses arrive damaged?

If your glasses arrive damaged, it is important to act promptly to address the issue. Typically, the first step is to inspect the glasses...

What is the warranty policy for eyewear purchased at GlassesShop?

GlassesShop offers a warranty policy that provides coverage for eyewear purchased through their store, ensuring customer satisfaction...

Frame and Fitting

Does GlassesShop offer virtual try-ons for glasses?

GlassesShop does provide a virtual try-on feature that enables customers to visualize how different frames will look on their faces....

How can I determine my frame size on GlassesShop?

To determine your frame size on GlassesShop, you can start by looking at the measurements of your current eyeglasses if you have them. If you do not have a current pair of glasses to reference, you can also measure your face. Use a soft measuring tape to measure the distance between your eyes, the width of your nose, and the size of your head. GlassesShop usually provides a frame size guide on their website to help you match your measurements with suitable frames. Be sure to check the specific dimensions listed for each frame you are considering, as these can vary between designs....

Shipping and Tracking

What are the shipping options available through GlassesShop?

GlassesShop offers a variety of shipping options to cater to different customer needs. Generally, they provide standard shipping, which The specifics about shipping times and costs can vary based on the destination and the selected shipping method. For international orders, there might be additional shipping options tailored for different regions. It is advisable to check the most current information on the shipping options directly on the GlassesShop website. They usually have a dedicated section that outlines the available shipping methods, estimated delivery times, and applicable fees. This will provide potential customers with the detailed information they need to make an informed decision regarding their order....

Can I track my order on GlassesShop?

Yes, customers can track their orders on GlassesShop. Once an order is placed and processed, a tracking number is typically provided....

Promotions and Care

Are there promotions or discounts available at GlassesShop?

GlassesShop often runs various promotions and discounts throughout the year. These can include seasonal sales, holiday specials, and...

How do I care for my glasses from GlassesShop?

Proper care for your glasses from GlassesShop is essential for maintaining their clarity and longevity. Firstly, it is recommended To clean the lenses more thoroughly, rinse them under lukewarm water to remove dust and debris before applying a gentle lens cleaner. After applying the cleaner, wipe the lenses in circular motions with the microfiber cloth. Additionally, when not in use, keep your glasses in a protective case to avoid accidental damage. Avoid placing your glasses on your head or hanging them from your shirt, as these actions can lead to bending or breakage. Lastly, store your glasses in a cool, dry place away from direct sunlight, which can affect the frame material over time. Following these guidelines will help ensure your glasses remain in great condition....

Help me with my GlassesShop customer service issue

Ask any question you have about GlassesShop customer service. We will do our best to get you answers right away.
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