What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Free People, it is essential to address the issue promptly. The first step is to carefully document the damage by taking clear photographs of the item as evidence. This documentation can be particularly helpful if there is a need to return the item or request a replacement. Next, it is advisable to refer to the return policy outlined on the Free People website, as this will provide guidance on the specific steps to follow for returns and exchanges. Typically, customers may be required to initiate a return process online and follow the instructions provided for shipping the item back. It is also important to keep any original packaging and tags, as these may be required for the return. If the individual has further questions or needs assistance with the return process, they can usually find the relevant contact information on the current web page for additional support from Free People.