Are there any items that cannot be returned?

Asked 2 years ago
Free People has specific policies regarding returns, and certain items may be ineligible for return. Generally, items that have been worn, washed, or altered are not returnable. Additionally, intimate apparel, swimwear, and some beauty products typically cannot be returned due to hygiene reasons. If items have tags that are removed or if they are returned without the original packaging, this could also affect their eligibility for a return. It is essential for customers to review the return policy outlined on the Free People website or the specific page related to the item they purchased. By checking the current return policy on their website, customers can gain clarity on what can and cannot be returned, ensuring a smooth return process if needed.
Christian Allen is the editor / author responsible for this content.
Answered Jul 30, 2025

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