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Franklinmint.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Franklinmint.com Customer Service?

The question we are asked most often is about how to talk to Franklinmint.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I sign up for the newsletter?

To sign up for the newsletter from Franklinmint.com, visitors typically need to navigate to the main website. There, you can often...

Where can I find my order history?

To find your order history on Franklinmint.com, you will need to log into your account. Once you are logged in, navigate to the account...
Ask any question you have about Franklinmint.com customer service, get an answer now.

Recent Franklinmint.com Customer Questions

I want to know the price of a John Deere pocket knife B11YP48

Hmmm... we're not sure about that. The prices for items like the John Deere pocket knife B11YP48 can vary due to a number of factors including condition, rarity, and whether it is being sold as part of a collection. Franklin Mint does not directly list prices on its FAQ page. We recommend checking the website or contacting the company directly for the most accurate and up-to-date pricing information.
Asked Apr 9, 2024 3:05 PM

I have the set of 24ct clad president dollars which ended in 2016. I never received

We're sorry to hear that you didn't receive the full set of 24ct clad president dollars. Sometimes, delays or issues can occur with deliveries or with the order itself. We suggest you check your account details to make sure your order is recorded and that your shipping details are correct. If everything seems in order, it could be that the missing items are out of stock or there is a delay in shipment. Either way, you should contact the Franklin Mint customer service directly for them to investigate the issue and find a solution for you. We apologize for any inconvenience this may have caused.
Asked Mar 8, 2024 4:00 PM

Help me with my Franklinmint.com customer service issue

Ordering Information

How do I place an order?

Placing an order on Franklinmint.com is a straightforward process that allows customers to explore a wide range of collectible items, When a specific item is chosen, clicking on it will typically bring up detailed information, including pricing, availability, and product specifications. If satisfied with the selection, customers can look for an option, usually marked as “Add to Cart” or a similar phrase. After adding the desired items to the shopping cart, customers should proceed to the checkout page. This page will often require entering personal information, payment details, and shipping preferences. Reviewing the order summary before finalizing the purchase is also a smart step to ensure all items are correct. Upon completion, customers should receive an order confirmation. If you need more detailed information about the ordering process, it may be helpful to check the website directly for guidance....

Can I track my order?

Yes, tracking an order from Franklinmint.com is usually a straightforward process. Once an order has been shipped, customers typically...

Can I cancel or change my order after it has been placed?

Franklinmint.com typically allows customers to make changes or cancel orders shortly after they have been placed. However, the ability To determine the current status of an order and explore available options, customers should navigate to the order section on the Franklin Mint website. This area often contains information about managing orders, including modifying details or requesting cancellations. Browsing the website may also provide additional insights related to the policies governing order changes and cancellations, which can vary based on the item type or specific circumstances of the order. Maintaining awareness of the status of your order is crucial for ensuring satisfaction with your purchasing experience....

Account and History

How can I sign up for the newsletter?

To sign up for the newsletter from Franklinmint.com, visitors typically need to navigate to the main website. There, you can often...

Where can I find my order history?

To find your order history on Franklinmint.com, you will need to log into your account. Once you are logged in, navigate to the account...

Payment and Shipping

What payment methods are accepted?

Franklin Mint offers a variety of payment methods to accommodate its customers. Customers can typically use major credit and debit It is important for customers to ensure they have the correct billing information when making their purchases to avoid any delays. Furthermore, the payment options available may vary based on the type of product being purchased or specific promotions that may be in effect at the time. For the most accurate and up-to-date information regarding payment methods, customers are encouraged to refer to the relevant section on the Franklin Mint website. This can provide insight into any changes or updates to the accepted payment methods, as well as any special offers that may be available during the checkout process....

What is the shipping policy?

The shipping policy of Franklinmint.com is designed to provide customers with reliable and efficient delivery of their orders. Shipping Customers can usually choose from various shipping methods, which may include standard, expedited, and overnight delivery. Each option may differ in terms of delivery time and cost, so it is advisable for customers to review their choices during the checkout process. In some cases, Franklin Mint may offer promotional shipping rates or free shipping for orders that exceed a certain dollar amount, which can be particularly beneficial for those looking to purchase multiple items. Tracking information is often provided once an order has been shipped, allowing customers to monitor the progress of their delivery. For international orders, additional considerations such as customs duties or taxes may apply, which customers should be aware of prior to completing their purchase. It is always a good practice for customers to refer to the current web page regarding shipping details for the most accurate and updated information, as policies may change or be subject to regional variations....

Is international shipping available?

Franklinmint.com does offer international shipping for its products, enabling customers from various countries to enjoy a selection...

Returns and Discounts

What is the return policy?

The return policy for Franklinmint.com is designed to provide customers with a sense of security when purchasing items. Generally, Certain items may be subject to specific return conditions due to their nature. For example, personalized or customized items are usually not eligible for return unless there is a defect or error attributable to Franklinmint.com. Additionally, customers should be aware that shipping costs for returns may be the responsibility of the customer unless otherwise stated. When returning an item, it is advisable to keep a record of the shipment and tracking information to ensure that the return is processed smoothly. For refunds, once the returned item is received and inspected, the refund process begins. The time it takes for the refund to appear in a customer's account may vary based on the payment method used. For the most accurate and up-to-date information regarding the return policy, it is recommended to refer to the current web page on Franklinmint.com where detailed guidelines and any exceptions or updates can be found....

Are there any discounts or promotions available?

Franklinmint.com often features various discounts and promotions, which can fluctuate regularly based on the time of year or specific...

Are gift cards available for purchase?

Franklinmint.com typically offers a wide range of collectibles, gifts, and unique items, but the availability of gift cards can vary....

Product Information

Can I see customer reviews for products on FranklinMint.com?

Franklinmint.com does provide customer reviews for many of its products, allowing potential buyers to gauge the quality and satisfaction...

How often does Franklin Mint restock sold-out items?

Franklin Mint does not have a specific schedule for restocking sold-out items, as this can vary greatly depending on several factors. For those particularly interested in a specific sold-out item, it is advisable to keep an eye on the Franklin Mint website. The current web page occasionally features updates regarding restocks or new arrivals. Additionally, customers may find it beneficial to sign up for notifications or newsletters if such options are available. This way, they can receive timely information about new releases and any potential restocks that may occur. It is always worth checking back periodically to find out if a desired item has become available again....
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