What is the return policy?

The return policy for Franklinmint.com is designed to provide customers with a sense of security when purchasing items. Generally, customers have a limited window of time to return products after receiving them, which typically spans thirty days. It is important to note that items must be returned in their original condition and packaging, along with all accessories and documentation that were included in the original shipment. This is to ensure all products can be resold or returned to inventory without any issues. Certain items may be subject to specific return conditions due to their nature. For example, personalized or customized items are usually not eligible for return unless there is a defect or error attributable to Franklinmint.com. Additionally, customers should be aware that shipping costs for returns may be the responsibility of the customer unless otherwise stated. When returning an item, it is advisable to keep a record of the shipment and tracking information to ensure that the return is processed smoothly. For refunds, once the returned item is received and inspected, the refund process begins. The time it takes for the refund to appear in a customer's account may vary based on the payment method used. For the most accurate and up-to-date information regarding the return policy, it is recommended to refer to the current web page on Franklinmint.com where detailed guidelines and any exceptions or updates can be found.