What is your return policy?

Framesdirect.com offers a return policy designed to provide customers with a satisfactory shopping experience. Generally, if a customer is not completely satisfied with their purchase, they have the option to return the eyewear within a specific period. This is often set at thirty days from the date of receipt for most items. However, it is important to note that certain criteria must be met for the return to be accepted. The eyewear should be in its original condition, which means unused and in the original packaging. If the eyewear has been modified, prescription lenses have been added, or if the items are classified as final sale, the return may not be possible. Customers should carefully review the terms associated with their specific purchase, as the return policy can vary depending on the type of product ordered. To initiate a return, customers generally need to follow a specific process, which may include contacting customer service to obtain a return authorization. It is advisable to check the current Framesdirect.com website for precise details and instructions regarding the return procedure, as well as any associated costs that might arise from returns. This will ensure that customers have the most accurate and up-to-date information pertaining to their return requests.