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Forever 21 Customer FAQ

Top Answers & How-to Guides

What is Forever 21's Phone Number?

The question we are asked most often is about how to talk to Forever 21 customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a size guide available for Forever 21 clothing?

Yes, Forever 21 provides a size guide to help customers find the right fit for their clothing. This guide is typically available on...

Do I need an account to place an order on Forever 21's website?

It is not necessary to create an account to place an order on Forever 21's website. Customers have the option to checkout as a guest,...
Ask any question you have about Forever 21 customer service, get an answer now.

Order Management

How Do I Dispute a Charge from Forever21?

Disputing a charge from Forever21 is relatively easy. All you have to do is follow the correct procedure and gather all the necessary...

How Do I Cancel My Forever21 Order?

Forever21 allows you to cancel your order as long as it is not processed. However, that is often difficult as Forever21 orders are...

How Do I Track My Forever 21 Order?

If you'd like to track your Forever 21 order, first go to their website. Next, click the "person" icon in the top right-hand corner...

How Do I Cancel an Order on Forever 21?

When you place an order on Forever 21, it is processed immediately. While this is meant to ensure that you receive your order quickly,...

Can I track my Forever 21 order without an account?

Yes, it is possible to track an order from Forever 21 without having an account. When an order is placed, customers typically receive...

Returns and Exchanges

How Do I Return an Order to Forever21?

Learn how to easily return an item to Forever21

What is Forever 21's return policy for items bought in-store?

Forever 21's return policy for items purchased in-store generally allows customers to return unworn and unwashed items within thirty...

What is Forever 21's return policy for items bought online?

Forever 21 has a specific return policy for items purchased online that aims to accommodate customers while ensuring a smooth return In addition, certain items are considered final sale and are not eligible for returns. These typically include items such as swimwear, intimates, and any accessories that have been opened or used. For the return process, customers can choose to either mail the items back or return them in-store, if they have a Forever 21 location nearby. It is advisable for customers to keep any original packing materials and shipping receipts until they are sure they will not be returning their items. To find specific instructions on how to proceed with a return, including mailing instructions or in-store return details, customers should refer to the current Forever 21 website for the most updated and comprehensive information....

How long does it take to process a return at Forever 21?

The processing time for returns at Forever 21 can vary depending on several factors. Once an item is received at their warehouse, it...

Can I exchange an item I bought from Forever 21?

Yes, Forever 21 does allow exchanges for items purchased from their stores or online. However, it is important to note that items must...

Payments and Promotions

What payment methods does Forever 21 accept?

Forever 21 accepts a variety of payment methods to make shopping convenient for its customers. Typically, customers can pay using major...

Does Forever 21 offer gift cards?

Forever 21 does indeed offer gift cards, making them a fantastic option for those who wish to treat friends or loved ones to a shopping...

Can I use multiple promo codes on my Forever 21 order?

Forever 21 generally allows customers to use only one promotional code per order. This means that if you have multiple promo codes,...

Sizing and Accounts

Is there a size guide available for Forever 21 clothing?

Yes, Forever 21 provides a size guide to help customers find the right fit for their clothing. This guide is typically available on...

Do I need an account to place an order on Forever 21's website?

It is not necessary to create an account to place an order on Forever 21's website. Customers have the option to checkout as a guest,...

Shipping Information

What is Forever 21's shipping policy?

Forever 21 offers a variety of shipping options to cater to different customer needs. Generally, they provide standard shipping, which It is important for customers to be aware that processing times are generally separate from shipping times, meaning that orders may take time to be processed before they even ship out. Tracking information is usually provided so that customers can monitor the status of their shipments once they are on their way. Customers should check the specific shipping policy on the current web page as it may vary based on promotional periods, holiday seasons, or changes to shipping practices. Additionally, customers may find information regarding shipping to international locations if they are looking to place orders outside of the United States. Overall, Forever 21 aims to provide options that are convenient and efficient for their shoppers....

Does Forever 21 offer international shipping?

Forever 21 does provide international shipping options for customers outside of the United States. However, the availability of international...

Help me with my Forever 21 customer service issue

Ask any question you have about Forever 21 customer service. We will do our best to get you answers right away.
We look to the Forever 21 issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Forever 21 issues reported to GetHuman
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