Forever 21 Customer FAQ
Top Answers & How-to Guides
What is Forever 21's Phone Number?
The question we are asked most often is about how to talk to Forever 21 customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Returns and Exchanges
What is Forever 21's return policy for items bought online?
Forever 21 has a specific return policy for items purchased online that aims to accommodate customers while ensuring a smooth return
In addition, certain items are considered final sale and are not eligible for returns. These typically include items such as swimwear, intimates, and any accessories that have been opened or used. For the return process, customers can choose to either mail the items back or return them in-store, if they have a Forever 21 location nearby.
It is advisable for customers to keep any original packing materials and shipping receipts until they are sure they will not be returning their items. To find specific instructions on how to proceed with a return, including mailing instructions or in-store return details, customers should refer to the current Forever 21 website for the most updated and comprehensive information....
Payments and Promotions
Does Forever 21 offer gift cards?
Forever 21 does indeed offer gift cards, making them a fantastic option for those who wish to treat friends or loved ones to a shopping...
Shipping Information
What is Forever 21's shipping policy?
Forever 21 offers a variety of shipping options to cater to different customer needs. Generally, they provide standard shipping, which
It is important for customers to be aware that processing times are generally separate from shipping times, meaning that orders may take time to be processed before they even ship out. Tracking information is usually provided so that customers can monitor the status of their shipments once they are on their way.
Customers should check the specific shipping policy on the current web page as it may vary based on promotional periods, holiday seasons, or changes to shipping practices. Additionally, customers may find information regarding shipping to international locations if they are looking to place orders outside of the United States. Overall, Forever 21 aims to provide options that are convenient and efficient for their shoppers....
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