Finnair Customer FAQ

Lost or delayed baggage is the last thing you want to experience as a traveler, but Finnair does its best to make it easier for you...

Finnair's baggage policy is designed to provide passengers with clarity on what they can bring on board, as well as the rules surrounding For checked baggage, the policy varies depending on the fare type that a passenger has purchased. Generally, Finnair provides a certain allowance for checked bags in either economy or business class. For economy class, the standard weight limit for each checked bag is often around twenty kilograms, while business class typically allows a higher weight limit. Passengers should check the latest updates for their specific class and fare type, as these rules may vary by route or promotional fare. It is important for passengers to be aware of excess baggage fees if their luggage exceeds the specified limits. These fees are calculated based on weight and dimensions and can sometimes be avoided by pre-purchasing additional baggage allowance when booking the flight. As policies may change and can vary based on individual circumstances, it is advisable for passengers to consult Finnair's current web page directly for the most accurate and updated information on baggage allowances, fees, and any additional restrictions that may apply to their specific journey. This ensures that travelers have a smooth experience when preparing for their flight with Finnair....

Booking a flight can either be relaxing or stressful, but Finnair does its best to remove any pressure if you miss your booking email....

Finnair offers a variety of accepted payment methods for booking flights, which provides flexibility for travelers. Typically, passengers...

Yes, you can cancel or change your Finnair flight booking, but the options available to you may depend on the type of ticket you purchased, If you have purchased a flexible ticket, you may be able to change your travel dates or routes without incurring additional fees. However, if your ticket is more restrictive, there may be penalties associated with changing or canceling your flight. It is important to review the fare rules that were provided at the time of booking to understand any applicable rules. To make changes or to cancel your booking, you can usually do so through Finnair's website. Log into your account, navigate to your bookings, and follow the prompts to initiate a cancellation or modification. Alternatively, you may also be able to manage your booking using the Finnair mobile app. If the changes involve a significant difference in ticket price or if there are any complications, contacting customer service might be necessary. It is advisable to act quickly, as cancellations and changes are often subject to time limits. Additionally, it may be beneficial to check the current web page for more information about changing or canceling flight bookings, including any associated fees or procedures to follow....

Finnair offers a variety of check-in options to cater to the preferences and needs of its passengers. One of the most convenient options In addition to online check-in, there are also self-service kiosks available at many airports where Finnair operates. These kiosks allow travelers to check in, print boarding passes, and even tag their own luggage. This can significantly reduce waiting times at the airport. For those who prefer a more traditional approach or require assistance, check-in counters are available at the airport. Finnair staff are on hand to help with check-in, baggage handling, and any special requests or requirements passengers might have. It is advisable to arrive at the airport well in advance to allow enough time for the check-in process, especially during busy travel periods. Passengers traveling with children or those requiring special assistance may want to consider using the check-in counters for personalized service and support. Regardless of the chosen method, ensuring that check-in is completed on time is essential for a smooth travel experience. For specific information regarding check-in procedures, including any changes or updates, it is always helpful to refer to the Finnair website....

Finnair has specific requirements for traveling with pets, and it is essential for pet owners to adhere to these guidelines to ensure When traveling with pets in the cargo hold, it is important to use an ATA-approved pet container. Finnair may require additional documentation, such as a health certificate issued by a veterinarian and proof of vaccinations. Furthermore, it is advisable to check any specific regulations associated with the destination country, as pet import requirements can vary significantly. Advance notification is often necessary for traveling with pets, so it is essential to inform Finnair at the time of booking. For the latest information on pet travel policies, including fees and specific documentation required, check the relevant section on the Finnair website. This will ensure that all necessary arrangements are made ahead of time, leading to an enjoyable travel experience for both the pet and its owner....

Yes, Finnair is committed to providing special assistance for passengers with disabilities to ensure a smooth travel experience. The Finnair encourages passengers who need special assistance to inform the airline of their requirements at the time of booking or at least 48 hours prior to their flight. This allows Finnair to make the necessary arrangements to accommodate the specific needs of each passenger. The options may include wheelchair assistance, priority boarding, and other support services based on individual circumstances. It is important for passengers to note that while Finnair strives to assist all travelers, there may be some limitations based on the resources available at specific airports. Additionally, passengers are encouraged to check any specific requirements for traveling with medical equipment or assistance animals, as regulations can vary by destination. For more detailed information about the special assistance services offered by Finnair, individuals can refer to the relevant section on the official Finnair website, where they will find comprehensive guidelines and contact information if they have further inquiries. Ultimately, Finnair aims to ensure that all passengers can enjoy a comfortable and enjoyable journey, regardless of any challenges they may face....

When traveling with Finnair to various destinations, it is essential to consider both travel restrictions and visa requirements, as Many countries require travelers to possess a valid visa before arrival, while others may allow visa-free entry for travelers from specific nations. Moreover, factors such as the purpose of travel, the duration of stay, and even the traveler’s vaccination status can influence these requirements. For instance, some countries may have specific entry protocols in place due to health and safety regulations stemming from the ongoing global health situation. Additionally, it is crucial for travelers to stay informed about any travel advisories, quarantine measures, and health documentation required for entry into their chosen destination. Requirements may change quickly due to developments in international relations or health policies, making it vital to verify the latest information before traveling. To obtain detailed and up-to-date information on visa requirements and travel restrictions for specific destinations, travelers are encouraged to check the official embassies or consulates of the countries they plan to visit. Finnair's website also provides travel information that may be helpful, including links to relevant resources for unique destinations. By being well-prepared and informed, travelers can ensure a smoother experience when flying with Finnair....

Finnair offers a variety of in-flight entertainment options to enhance the travel experience for its passengers. The selection includes Additionally, Finnair provides programming in multiple languages, allowing for an inclusive experience for international travelers. For those who enjoy music, the airline features curated playlists, albums from various artists, and thematic compilations. For a more interactive experience, Finnair's in-flight entertainment system often includes games that passengers can enjoy during the journey. Furthermore, many aircraft are equipped with personal screens, allowing passengers to choose their entertainment and watch it at their convenience. Finnair seeks to continually update their offerings to make in-flight entertainment appealing and relevant. To find the most up-to-date information about specific flights and available entertainment options, checking the official Finnair website can provide the latest details....

Finnair follows the general international regulations regarding the transport of liquids in carry-on baggage. As per these regulations, It is essential for passengers to ensure that the bag is easily accessible, as security personnel will need to inspect it during the screening process at the airport. Additionally, there are exceptions for certain items, such as medications or baby food, which may be carried in larger quantities, provided that they are declared at security checkpoints. When traveling with Finnair, passengers should also be aware that items such as alcohol, carrying a higher alcohol content, may be subject to specific restrictions based on the destination and local regulations. Therefore, it is advisable to consult the most current information regarding carry-on baggage on the official Finnair website prior to traveling, as guidelines may vary based on regions and security updates....

Yes, special meal requests can be made on Finnair flights. The airline offers a variety of meal options to accommodate specific dietary...

Finnair's policy on flight delays and cancellations is designed to provide passengers with clarity and assistance during unforeseen When a flight is canceled, Finnair will typically notify passengers as soon as possible and provide alternatives such as rebooking on the next available flight or issuing a full refund for the affected journey. In instances where a flight cancellation is due to Finnair's fault, such as operational issues, passengers may also be entitled to compensation under European Union regulation EC 261/2004. This regulation outlines the rights of travelers, including potential compensation based on the distance of their flight and the notice period provided. Passengers affected by delays or cancellations are encouraged to check Finnair's official website for the most current information and guidelines. This includes details related to compensation claims and any necessary documentation that may be required. Finnair aims to make the travel experience as seamless as possible, taking into consideration passengers' needs and providing them with support during trying times. Overall, while disruptions can be frustrating, Finnair strives to ensure that passengers are treated fairly and fairly compensated in accordance with applicable policies and regulations. For further assistance or specific inquiries, looking into Finnair's contact options on their current webpage can be beneficial....

Finnair’s frequent flyer program is known as Finnair Plus. This program is designed to reward loyal customers by allowing them to accumulate When members fly with Finnair or a partner airline, they earn points based on the distance traveled, the fare class, and the membership tier. Finnair Plus has several tiers of membership, including Basic, Silver, Gold, and Platinum. As members ascend through these tiers, they unlock additional benefits such as priority check-in, extra baggage allowance, and access to lounges at airports. In addition to earning points while flying, members can also take advantage of promotional offers that allow them to earn extra points for specific flight bookings or other activities. Once members have accrued enough points, they can redeem them for award flights, cabin upgrades, and various travel-related perks. It is also worth noting that points in the Finnair Plus program do have an expiration date. Members should keep track of their points and be aware of how long they are valid. For detailed information on how to join the program, earn points, and redeem rewards, interested individuals can visit the current Finnair web page dedicated to Finnair Plus....