What is Finnair's policy on flight delays and cancellations?

Asked 2 years ago
Finnair's policy on flight delays and cancellations is designed to provide passengers with clarity and assistance during unforeseen travel disruptions. In the event of a flight delay, Finnair endeavors to keep passengers informed about the status of their flights through multiple communication channels, including their website and mobile app. Depending on the length of the delay, passengers may be offered amenities such as meals or refreshments, as well as the option to reroute, reschedule, or seek a refund for their tickets. When a flight is canceled, Finnair will typically notify passengers as soon as possible and provide alternatives such as rebooking on the next available flight or issuing a full refund for the affected journey. In instances where a flight cancellation is due to Finnair's fault, such as operational issues, passengers may also be entitled to compensation under European Union regulation EC 261/2004. This regulation outlines the rights of travelers, including potential compensation based on the distance of their flight and the notice period provided. Passengers affected by delays or cancellations are encouraged to check Finnair's official website for the most current information and guidelines. This includes details related to compensation claims and any necessary documentation that may be required. Finnair aims to make the travel experience as seamless as possible, taking into consideration passengers' needs and providing them with support during trying times. Overall, while disruptions can be frustrating, Finnair strives to ensure that passengers are treated fairly and fairly compensated in accordance with applicable policies and regulations. For further assistance or specific inquiries, looking into Finnair's contact options on their current webpage can be beneficial.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 3, 2025

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