What happens if the car breaks down during my rental period?

If a rental vehicle from Enterprise Rent-A-Car breaks down during the rental period, there are specific steps that a customer should follow to ensure a smooth resolution. First and foremost, it is essential to pull over to a safe location, turn on the hazard lights, and contact roadside assistance. Enterprise Rent-A-Car generally provides a roadside assistance service, which can assist with issues such as flat tires, dead batteries, or any other vehicle malfunction. Customers are encouraged to reference the rental agreement for details about the specific roadside assistance that is covered. Furthermore, it is advisable to have the rental agreement or rental vehicle number readily available when contacting the roadside assistance team, as this will expedite the process. If the vehicle cannot be repaired on-site, the roadside assistance team will arrange for a replacement vehicle or provide instructions on what to do next. It is important to remain calm and patient while waiting for assistance, as vehicle breakdowns can be unpredictable. Additionally, customers should check the website for any updated information regarding services offered, as the terms may vary by location. Lastly, should the breakdown cause any inconvenience or significant delays in travel plans, it is advisable to make a note of the situation. Documenting the incident may be beneficial for discussing any concerns upon returning the vehicle. Overall, Enterprise Rent-A-Car aims to support its customers through any unforeseen vehicle issues during the rental period.