Are there programs available to assist with energy bills?

Yes, there are various programs available to assist customers with energy bills through Duke Energy. These programs are designed to help individuals and families who may be struggling to pay their utility bills, particularly during extreme weather conditions or periods of financial hardship. One common program offered is the Home Energy Assistance Program, often referred to as HEAP, which provides financial support to eligible low-income households. Additionally, Duke Energy may provide information about state-specific assistance programs that can offer further financial aid. Moreover, there are energy efficiency programs that aim to help customers reduce their energy consumption and, consequently, their monthly bills. Participating in these programs may involve free energy audits, weatherization assistance, and access to energy-saving devices. Customers are encouraged to visit the Duke Energy website for the most current information about available assistance programs, eligibility requirements, and application procedures. The website serves as a comprehensive resource for understanding the financial support options offered and ways to better manage energy usage.