What should I do if I receive a disconnection notice?

Receiving a disconnection notice from Duke Energy can be concerning, but there are steps you can take to address the situation. First, it is important to review the notice carefully and understand the reason for the disconnection. Typically, this can be due to unpaid bills or an issue related to your account. Next, determining your current account status can help you ascertain whether the amount due is accurate. If you are facing financial difficulties, it may be worthwhile to explore any available assistance programs that Duke Energy may offer to help customers in need. Additionally, consider reaching out to family or friends for temporary support if you require immediate assistance. Lastly, you should look for the contact information on Duke Energy's website to discuss your account directly with them. They may be able to provide alternatives or options for making payments to avoid disconnection. Taking immediate action can help you avoid disruptions to your service.