The question we are asked most often is about how to talk to Dillard's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
We do not offer price matching for any items, including watches. Our pricing reflects the quality and value of our merchandise.
Asked Sep 26, 2025 2:10 AM
I have brand new pants that have all original tags and the receipt but if from November can I still return it
Dillard's typically has a return policy that allows returns within a specific timeframe, usually around 30 to 90 days. However, since your receipt is from November, it may be past the return window. We recommend checking the specifics of Dillard's return policy for clothing items or consult the return guidelines available on the site.
Asked Mar 18, 2025 8:26 PM
If I made a purchase in a physical store and require a refund, can they give me my money back?
Yes, if you made a purchase in a physical Dillard's store and meet the return policy requirements, you can receive a refund. Refunds are typically issued to the original form of payment used for the purchase. Make sure you have your receipt or proof of purchase to facilitate the refund process.
Dillard's return policy is designed to provide customers with a satisfactory shopping experience while allowing them to return items
For online purchases, Dillard's allows return shipments using a prepaid return label, which may deduct a shipping fee from the total refund. Additionally, some items may not be eligible for returns, such as final sale, gift cards, and certain specialty items, which would be clearly noted on the product page.
To ensure a smooth return process, it is recommended to check the specific item’s return policy and review the information provided on the website, as it may vary. Return information and any other inquiries can be found on Dillard's current web page....
Dillard's primarily operates within the United States and does not offer international shipping through its website. However, customers
It is essential for customers interested in these options to keep in mind any additional charges that may apply, such as customs duties, taxes, and shipping fees. The availability of specific items for international shipping may also differ from the offerings on the main site.
For those seeking more information about potential options for international orders or alternative shipping solutions, it is advisable to check the current web page for any updates or details....
Dillard's offers a variety of payment methods to accommodate its customers' needs. Generally, customers can use major credit cards,
For those who prefer digital payments, Dillard's may also accept PayPal, providing a convenient option for online shoppers. It is important to keep in mind that payment methods may vary depending on the store location or specific promotions. Therefore, checking the current web page on dillards.com can provide the most up-to-date information regarding accepted payment methods. This way, customers can ensure they have the correct form of payment ready before making their purchase. In summary, Dillard's strives to make the shopping experience as smooth and flexible as possible for all customers....
Dillard's gift card policy outlines several key aspects regarding the use and management of gift cards. Dillard's gift cards can be
The gift cards usually do not have an expiration date, which allows recipients to use them at their convenience. Additionally, Dillard's gift cards are not redeemable for cash unless required by law. If a gift card becomes lost or stolen, Dillard's typically recommends that customers reach out to customer service to report the issue, as the card can potentially be replaced.
For the most current and detailed information regarding Dillard's gift card policy, it is advisable to refer to the relevant section on their official website. There you will find updates and any specific terms that may apply....
Dillard's offers a diverse range of brands that appeal to various customer preferences and needs. In the realm of women's fashion,
When it comes to beauty products, Dillard's is known for its extensive line of cosmetics from brands like Clinique, Estée Lauder, and Lancome. The department store also offers home goods and accessories, with brands such as Lodge and KitchenAid available for kitchenware enthusiasts.
To see the full range of brands currently available, it is a good idea to visit the specific category pages on the Dillard's website. The selection may vary by location and season, so browsing the website can provide the most up-to-date information....
Dillard's has implemented a price match policy to ensure that customers receive the best value when shopping at their stores. According
It is also important to mention that Dillard's price match policy may exclude certain promotions, such as limited time sales, clearance items, or online-only deals. In essence, customers should expect a straightforward process when seeking a price match, but it is advisable to check with a Dillard's associate for specific details, as policies might vary by location.
For those interested in learning more about this policy, it may be helpful to visit the Dillard's website for the most current information and any updates related to their price matching guidelines....
Dillard's often offers a variety of promotions and discounts that can vary by season, occasion, and location. These promotions may
Additionally, Dillard's may also provide promotional codes or coupons that can be applied during the online checkout process or presented in-store for additional savings. Customers are encouraged to sign up for email newsletters or membership programs, as these channels often provide exclusive discounts and notifications about upcoming sales events. For the most accurate and up-to-date information, it is advisable to visit the official website and explore the promotions section, as these offers can change frequently....
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