What is Dillard's return policy?

Asked 2 years ago
Dillard's return policy is designed to provide customers with a satisfactory shopping experience while allowing them to return items if needed. Generally, Dillard's accepts returns for most merchandise within a 30-day period from the date of purchase. To be eligible for a return, items must be in their original condition, unused, with all tags attached, and accompanied by a receipt or proof of purchase. Return policies may vary for different types of products, such as cosmetics, fragrance, and intimates, which may have stricter guidelines due to hygiene reasons. For online purchases, Dillard's allows return shipments using a prepaid return label, which may deduct a shipping fee from the total refund. Additionally, some items may not be eligible for returns, such as final sale, gift cards, and certain specialty items, which would be clearly noted on the product page. To ensure a smooth return process, it is recommended to check the specific item’s return policy and review the information provided on the website, as it may vary. Return information and any other inquiries can be found on Dillard's current web page.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 11, 2025

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