What should I do if my item arrives damaged?

In the unfortunate event that an item from Decorplanet.com arrives damaged, the recommended course of action is to take a few steps to ensure the issue is resolved smoothly. First, it is important to inspect the package thoroughly upon delivery. If there are visible signs of damage, it is advisable to take photographs of both the packaging and the item itself. These images can serve as essential evidence when seeking assistance. Next, customers should consult the specific shipping and return policy available on the website. Decorplanet.com typically provides guidelines on how to address items that arrive damaged. This often includes initiating a return or exchange process. Usually, customers can find instructions on the appropriate page for returns or customer support. If the website provides a contact section, this may include options such as submitting a ticket, utilizing a chat feature, or finding a phone number to connect with support. If customers choose to reach out, this is where the photographs taken earlier will be helpful, as they can illustrate the extent of the damage. It is also wise to keep all original packaging materials, as these may be required for the return process. Follow the outlined steps closely to facilitate a smooth resolution. By carefully documenting everything and adhering to the policies provided by Decorplanet.com, customers can expect an efficient response to their inquiry regarding the damaged item.