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ComPsych Customer FAQ

Top Answers & How-to Guides

What is ComPsych's Phone Number?

The question we are asked most often is about how to talk to ComPsych customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any age restrictions for using ComPsych services?

ComPsych services do generally cater to a wide range of age groups, offering support tailored to various life stages. Many of their However, specific services, eligibility criteria, and age restrictions may vary depending on the program and individual circumstances. It is recommended that you refer to the current ComPsych website for detailed information regarding age-related guidelines and any specific services that may be offered for different age groups. This will provide you with the most accurate and up-to-date information regarding their offerings....
Ask any question you have about ComPsych customer service, get an answer now.

Recent ComPsych Customer Questions

I am a provider and my claim was denied. It states no GRA. What does this mean?

A denial indicating "no GRA" typically means that the claim lacks a required Group Rates Authorization (GRA). This authorization is necessary for certain services to ensure compliance with coverage guidelines. To resolve the issue, you may need to verify the authorization details and submit the appropriate documents or request the GRA. Make sure that all necessary information is included when resubmitting the claim to avoid future denials.
Asked Jun 7, 2025 11:43 AM

I received an EOB that denied all charges for NGE: No GrA for EAP claim. What does that mean?

The EOB indicates that the claim for the Employee Assistance Program (EAP) was denied due to "No GrA," which stands for "No Grievance Acknowledgment." This typically means that there was inadequate information or documentation provided for the claim. To address this, it may be helpful to review the requirements for EAP claims and ensure that all necessary information is included in future submissions.
Asked May 29, 2025 6:52 PM

what is ComPsych appeal inquiry email address for claims?

I'm sorry, but we cannot provide the specific email address for ComPsych's appeal inquiry for claims. However, you'll find the most up-to-date contact information for ComPsych on this page that you are viewing. They have dedicated channels to handle such issues securely, respecting your privacy and data security.
Asked Jun 19, 2024 5:24 PM

What does this mean on my EOB? I am a provider. **NGE: No GRA for EAP claim

NGE, or "No GRA for EAP claim," is an acronym used in Explanation of Benefits (EOB) documents. It suggests that there's no Group Reimbursement Account (GRA) set up for your Employee Assistance Program (EAP) claim. It often applies to providers who submit claims for reimbursement for services provided under an EAP. You might need to discuss with ComPsych or your billing department to resolve this issue or identify the correct way to submit claims for EAP services.
Asked Mar 21, 2024 7:53 PM

Help me with my ComPsych customer service issue

Services Overview

What services does ComPsych offer?

ComPsych Corporation offers a comprehensive range of services primarily focused on mental health and wellness through their Employee Additionally, ComPsych offers work-life resources that can assist employees in balancing their professional and personal lives. This includes services related to legal and financial issues, dependent care, and other everyday challenges. They also provide critical incident support, which aids organizations in responding to traumatic events that could affect their workforce. Furthermore, ComPsych offers training and seminars geared towards enhancing employee well-being, resilience, and productivity. They focus on creating a supportive workplace environment that improves overall employee engagement. For more detailed information about specific services and contact details, it may be beneficial to visit the official ComPsych website....

What is the cost of ComPsych services?

The cost of ComPsych services can vary depending on the specific services being utilized, the organizational contract, and individual...

Can I use ComPsych services if I don't have insurance?

ComPsych services are primarily designed to be accessed through employer-sponsored Employee Assistance Programs or similar arrangements,...

What types of therapy are available through ComPsych?

ComPsych offers a variety of therapeutic approaches designed to meet the diverse needs of individuals seeking support. Their Employee Another approach utilized is mindfulness-based therapy, which encourages individuals to develop greater awareness of their thoughts and feelings in a non-judgmental manner. This method can be particularly beneficial for managing stress, anxiety, and depression. Additionally, ComPsych recognizes the importance of holistic approaches, and thus may integrate techniques from other therapies, such as interpersonal therapy or family therapy, depending on the specific needs of the individual. For those interested in group therapy, ComPsych occasionally facilitates support groups that allow individuals to connect with others facing similar challenges. It is important to refer to ComPsych's official website for more detailed information on the specific types of therapy and to find additional resources....

What types of organizations can benefit from ComPsych services?

ComPsych provides services that can benefit a wide range of organizations, including small businesses, large corporations, educational Furthermore, ComPsych services are often tailored to meet the specific needs of the organization, making them suitable for various sectors, including healthcare, manufacturing, technology, and retail. Organizations that prioritize employee mental health often experience reduced absenteeism, lower turnover rates, and increased morale among their workforce. By investing in ComPsych services, organizations demonstrate a commitment to their employees' well-being, which ultimately contributes to a more resilient and engaged workforce. For specific information about how ComPsych can assist a particular organization, visiting the official website may provide additional details and resources....

Confidentiality and Accessibility

Is ComPsych confidential?

ComPsych places a strong emphasis on confidentiality and takes the protection of personal information very seriously. The organization However, it is important to note that there are certain circumstances where confidentiality may need to be breached, such as in cases of imminent harm to the individual or others, or when there is a legal obligation to report certain information. Nonetheless, ComPsych makes every effort to communicate openly with clients regarding their confidentiality policies and practices. For more detailed information about ComPsych's confidentiality protocols, it is advisable to review their current web page or relevant materials provided by the organization....

Can I access ComPsych services outside of regular business hours?

ComPsych typically provides a range of services through its Employee Assistance Program, including mental health support, counseling, For example, individuals may be able to reach out to a crisis hotline or receive emergency assistance at any time. However, the availability of specific services may depend on the exact offerings of the program provided by your employer or organization. Certain face-to-face or scheduled counseling sessions may still be limited to normal business hours. To find detailed information regarding the access hours for the services you are interested in, it is always a good idea to refer to the official ComPsych website or any materials provided by your employer that outline the EAP services available to you....

How can I access ComPsych services if I'm a remote employee?

Accessing ComPsych services as a remote employee is designed to be straightforward and convenient. ComPsych offers a range of resources On the ComPsych website, you will find a variety of materials, including articles, webinars, and tools related to mental health and wellness. Additionally, you can access counseling services, which may include telephonic support or video sessions, allowing you to connect with a licensed counselor from the comfort of your home. If you are unsure about the specific steps to take, navigating to the current web page of ComPsych can provide you with the necessary contact information and additional guidance tailored to your situation as a remote employee. It is important to familiarize yourself with the resources available to you and take advantage of the support that ComPsych offers....

Are there any age restrictions for using ComPsych services?

ComPsych services do generally cater to a wide range of age groups, offering support tailored to various life stages. Many of their However, specific services, eligibility criteria, and age restrictions may vary depending on the program and individual circumstances. It is recommended that you refer to the current ComPsych website for detailed information regarding age-related guidelines and any specific services that may be offered for different age groups. This will provide you with the most accurate and up-to-date information regarding their offerings....

Therapist and Referral

Do I need a referral to see a therapist through ComPsych?

Typically, individuals do not need a referral to see a therapist through ComPsych. ComPsych Services offers a range of mental health...

Can I choose my own therapist through ComPsych?

ComPsych does offer a wide range of services, including access to a network of licensed mental health professionals. However, whether When seeking therapy through ComPsych, individuals often have the opportunity to select from different specialists based on their preferences, such as expertise in particular areas or therapeutic approaches. It is important to note that in some cases, individuals may be required to work with specific therapists based on availability or program guidelines. To get the most accurate information regarding your options, it may be helpful to refer to the current webpage dedicated to ComPsych, where you can find more details and potential contact information....

Emergency and Support

What if I need immediate help or in case of an emergency?

In situations where immediate help is required or in the case of an emergency, it is important to take swift action. ComPsych offers ComPsych typically offers a range of support options, including access to mental health professionals who are equipped to handle urgent situations. It is essential to ensure that one is aware of the available options for seeking help. In many cases, ComPsych provides 24/7 access to counselors who can offer support, guidance, and interventions as needed. For specific details regarding the immediate support options offered by ComPsych, or to locate the relevant contact information, it may be beneficial to visit their official website. This will provide the most current and accurate information regarding the services they offer in emergency situations. It is vital to prioritize safety and well-being during such times, and prompt action can make a significant difference....

What resources are available for workplace stress management through ComPsych?

ComPsych offers a variety of resources designed to assist individuals in managing workplace stress effectively. One of the primary In addition to counseling, ComPsych provides a range of online resources and tools that address various aspects of stress management. These may include articles, self-assessments, and interactive tools focused on stress reduction techniques, time management strategies, and overall well-being. ComPsych also often hosts webinars and workshops that address topics relevant to workplace stress, such as effective communication, conflict resolution, and resilience building. Furthermore, ComPsych recognizes the importance of mental health in the workplace and may offer resources tailored to specific work environments, providing additional support for both employees and employers. It is beneficial for individuals to explore the specific offerings available through ComPsych, which may vary by organization. For more detailed information about these resources, including how to access them, it would be advisable to visit the current ComPsych website or contact the relevant support line provided by your employer....

Are there specific services for critical incident support offered by ComPsych?

ComPsych provides a range of services aimed at supporting individuals during critical incidents. Their offerings are designed to help One of the primary services offered is critical incident stress management (CISM), which involves immediate support to those impacted by a crisis, facilitating an opportunity for individuals to process their experiences in a supportive environment. ComPsych also provides trauma response services, which may include on-site counseling and support resources to assist individuals in coping with the aftermath of a critical incident. Additionally, they offer informational materials and resources that can help employees understand their reactions and coping strategies in the wake of trauma. In conjunction with these services, ComPsych may also offer training and workshops for leaders and employees to prepare for and effectively respond to critical incidents, thereby promoting a resilient workplace culture. For more detailed information on specific services and how they can be accessed, it might be beneficial to visit the ComPsych website, where contact information and further resources are available....
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