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Chicago Cutlery Customer FAQ

Top Answers & How-to Guides

How do I Contact Chicago Cutlery Customer Service?

The question we are asked most often is about how to talk to Chicago Cutlery customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the recommended way to clean my Chicago Cutlery knives?

Chicago Cutlery suggests that their knives be cleaned with care to maintain their performance and longevity. The recommended method...
Ask any question you have about Chicago Cutlery customer service, get an answer now.

Recent Chicago Cutlery Customer Questions

I cant get the zip ties off the new steak knives. Too thick and tight to cut with scissors

We suggest carefully using a pair of wire cutters or a utility knife to remove the zip ties from your new steak knives. Please take care not to scratch or damage the knives when doing so. Hold the knife securely by the handle, and cut the zip tie away from the blade to avoid injury. Remember, safety first. If you're unable to do it yourself, consider getting help from someone who is comfortable with using these tools.
Asked Mar 30, 2024 5:21 PM

Help me with my Chicago Cutlery customer service issue

Purchasing and Returns

How Do I Exchange and Item to Chicago Cutlery?

Getting a refund through Correlle is easy. All you need is the original packaging and receipt and you can make a return simply because...

Can I purchase Chicago Cutlery knives directly from the website?

Chicago Cutlery does not sell its products directly through its own website. Instead, the website serves as a resource to provide information...

Can I return a Chicago Cutlery product if I am not satisfied with it?

Chicago Cutlery generally offers a consumer-friendly return policy for their products. If a customer is not satisfied with a product, Typically, retailers that sell Chicago Cutlery products may also have their own return policies, so it is advisable to check with the specific retailer where the purchase was made for detailed instructions on their return process. Items that have been used extensively or show signs of damage may be subject to different considerations. For the most accurate and detailed information on returns, customers should consult the official Chicago Cutlery website, where they can find the latest return policies and procedures specific to their products. This ensures that customers have access to the most relevant and up-to-date return guidelines for their purchases....

Do you offer knife sets or bundles?

Chicago Cutlery offers a variety of knife sets and bundles to meet the needs of different home cooks and professional chefs. These...

Warranty and Support

What is the warranty on Chicago Cutlery products?

Chicago Cutlery products generally come with a limited lifetime warranty, which covers defects in materials and craftsmanship under To fully understand the specific details of the warranty on a particular product or range of products, it is advisable to check the official Chicago Cutlery website. There you will find comprehensive information regarding the warranty policies, what is included, and any procedures that may need to be followed in the event of a warranty claim. Overall, this warranty reflects Chicago Cutlery's commitment to customer satisfaction and product quality....

Are Chicago Cutlery knives suitable for professional use?

Chicago Cutlery knives are widely recognized for their quality and value, making them a popular choice among both home cooks and professionals. While Chicago Cutlery knives offer features that can be beneficial for professional use, such as sharp edges and durable construction, they may not always possess the same level of quality, materials, and advanced design found in higher-end professional knives used in culinary schools or high-end restaurants. Professional chefs often have specific preferences regarding materials, weight, and balance, and they may opt for brands that specialize in professional-grade knives. That being said, many professionals appreciate Chicago Cutlery for its affordability and functionality, and these knives can certainly serve a professional kitchen well, especially in less demanding environments. For specific guidance on which knives might best suit a professional setting, it is helpful to explore the current offerings on the Chicago Cutlery website, where a range of products with various features can be found....

Can I find replacement parts for my Chicago Cutlery products?

Yes, it is possible to find replacement parts for Chicago Cutlery products. Chicago Cutlery offers a range of items, including knives,...

Care and Maintenance

Can I sharpen my Chicago Cutlery knives myself?

Yes, sharpening Chicago Cutlery knives yourself is certainly possible and can be done effectively using a few different methods. Many If you prefer a more intense sharpening, there are various sharpening tools available, including electric sharpeners and handheld sharpeners designed specifically for kitchen knives. When using these, it is important to follow the manufacturer's instructions to achieve the best results for Chicago Cutlery products. Additionally, for those who may not feel confident in their sharpening skills, professional services are often available to ensure the knives are sharpened properly. It is always good to check with the current Chicago Cutlery website for additional tips and recommendations on proper knife maintenance....

Are Chicago Cutlery knives dishwasher safe?

Chicago Cutlery knives are generally not considered dishwasher safe. While some might think using a dishwasher for convenience is an...

What is the best way to maintain the sharpness of my knives?

To maintain the sharpness of Chicago Cutlery knives, several best practices can be employed. First and foremost, it is advisable to Regularly honing the knives with a honing steel can help realign the blade's edge between sharpenings. This process does not remove material from the blade but rather keeps it aligned for optimal cutting performance. It is recommended to hone knives each time they are used. When it comes to sharpening, utilizing a whetstone or a manual knife sharpener designed for fine blades will help restore the edge when necessary. It is essential to follow the manufacturer’s guidelines for sharpening angles and techniques to avoid damaging the blade. Finally, proper storage is crucial. Keeping Chicago Cutlery knives in a designated block or on a magnetic strip will protect the edges. With consistent care and proper techniques, one can ensure that their knives remain sharp and effective for a long time. For additional tips, consider visiting the current Chicago Cutlery website for more information....

What is the recommended way to clean my Chicago Cutlery knives?

Chicago Cutlery suggests that their knives be cleaned with care to maintain their performance and longevity. The recommended method...

Product Information

What materials are Chicago Cutlery knives made of?

Chicago Cutlery knives are primarily made from high-quality stainless steel, which is known for its durability, corrosion resistance, The handles of Chicago Cutlery knives can be constructed from a variety of materials, including plastic, wood, and synthetic composites. Wood handles provide a classic aesthetic and a comfortable grip, while synthetic options are designed for durability and easier maintenance. Chicago Cutlery places emphasis on both functionality and style, ensuring that their knives are not only effective kitchen tools but also aesthetically pleasing. For detailed specifications, it may be beneficial to explore the current web page that lists the various product lines and their materials....

Do Chicago Cutlery knives come with a storage block?

Chicago Cutlery offers various knife sets and individual knives, and the inclusion of a storage block depends on the specific product...

What is the difference between the various Chicago Cutlery knife collections?

Chicago Cutlery offers a variety of knife collections, each designed to cater to different preferences, needs, and budgets. The primary One of the most notable collections is the Classic collection, which features stainless steel blades that provide durability and resistance to rust and corrosion. The handles in this collection are typically made from durable synthetic materials, designed for comfort and ease of use. This collection is often favored by home cooks who appreciate a balance of quality and affordability. Another collection is the Professional line, which is aimed at culinary enthusiasts and chefs. These knives often feature high-carbon stainless steel for better edge retention and sharpness. The Professional knives may have more advanced designs, such as full tang construction, allowing for better balance and control during use. This collection is ideal for those who require precision and reliability in the kitchen. The Soft Grip collection stands out for its user-friendly features. These knives come with ergonomic handles designed to provide a secure grip, making them particularly appealing for individuals who may be handling knives for extended periods. The blades are generally crafted from high-quality stainless steel, ensuring a good balance between performance and comfort. In addition to these, Chicago Cutlery also offers specialty collections and seasonal designs that may feature unique aesthetics or specific functionalities. The differences among these collections ensure that there is a suitable knife option available for various cooking styles and preferences. For more in-depth information about each collection, it is advisable to check the current Chicago Cutlery web page, where detailed descriptions are typically provided....

Are Chicago Cutlery knives available in different colors or finishes?

Chicago Cutlery offers a variety of knives that come in different colors and finishes. While many of their traditional knives feature...
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