What should I do if I receive a damaged item?

If a customer receives a damaged item from Charles & Marie, it is important to address the situation promptly and carefully. First, it is advisable to review the specific return and exchange policy provided on the Charles & Marie website, as it typically outlines the procedures for handling damaged goods. Generally, customers are encouraged to take clear photographs of the damaged item, which can be helpful when describing the issue to customer service. Next, individuals should gather any relevant information, such as order numbers and details regarding the purchase, to streamline the process. Most retailers, including Charles & Marie, offer options for returning damaged items or exchanging them for a replacement. Customers may be asked to fill out a return form or initiate the return through their online account. For more specific instructions or to find the best course of action, it can be beneficial to check the customer service section on the current web page of Charles & Marie. This section typically contains the necessary information for handling returns and exchanges effectively.