What is your return policy?

Build.com has a well-defined return policy that is designed to offer flexibility and peace of mind to customers. In general, most items purchased through their platform can be returned within a specific timeframe, which is typically thirty days from the date of delivery. It is important to note that certain items may be subject to different return policies based on their nature. For example, some customized or special order products may not be eligible for return unless they are defective or damaged. To successfully facilitate a return, it is recommended for customers to retain their original packaging, including any accompanying accessories, manuals, or warranty information. This helps ensure the item can be re-sold or re-stocked, thus easing the return process. When attempting to return a product, customers will need to initiate the return process by following the correct procedures outlined on the Build.com website. This often involves obtaining a return authorization and following specific shipping instructions. Refunds are typically processed after the returned item has been received and inspected. The time it takes for a refund to appear may vary depending on the payment method used during the initial purchase. In many cases, refunds can be credited back to the original payment source, but customers should also be aware that processing times vary among financial institutions. For the most accurate and up-to-date information regarding the return policy, it is advisable to refer to the current Build.com website, as policies may change over time. The website will have all the relevant details and guidelines needed for a smooth return experience.