How can I cancel or change my order?

Asked 2 years ago
To cancel or change an order placed with Build.com, it is important to act as swiftly as possible. Orders can often be modified or canceled before they are processed for shipping. It is advisable to log into your Build.com account where you can view your order history. Within the order details, there typically are options to cancel or modify your order, depending on the status of the order. If your order has already progressed beyond the point where changes can be accommodated, you may need to consider the return process once the items are received. Build.com generally has specific policies in place regarding cancellations, changes, and returns, and these are outlined in their customer service sections. The policies may vary based on the type of product or vendor involved in your order. Keep in mind that any changes may affect the expected delivery timeline, and adjustments may also require you to pay the difference if there are changes to the items or quantities ordered. Thus, it is always best to review these details before proceeding. For the most accurate and up-to-date guidance, you may consider checking the relevant sections of the Build.com website, where you can find information about order management and customer service.
Adam Goldkamp is the editor / author responsible for this content.
Answered Aug 7, 2025

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