Boden USA Customer FAQ

Boden USA sources its products from a variety of locations worldwide to provide a diverse range of styles and designs. The production...

If a customer receives the wrong item from Boden USA, there are a few steps to take to address the situation efficiently. First, it Once you have gathered all pertinent information, the next step is to initiate a return or exchange process. Boden USA typically provides guidance on how to return items through their website. This information can usually be found under the returns section on the current webpage. Most customers will need to follow the return instructions and may need to print a return label. In some cases, Boden USA may also offer an option to report the issue directly on their website. This ensures that the incorrect item is reported and can expedite the resolution process. For the most accurate and up-to-date information, it is always best to consult the returns policy and procedures available on their website....

Caring for Boden clothing is essential to maintain its quality and extend its lifespan. Boden typically provides care instructions When drying, it is often best to air dry your Boden clothing rather than using a tumble dryer, as this can help avoid shrinkage and preserve the fit. If ironing is necessary, the care label will indicate the appropriate heat setting, with some pieces potentially requiring a cool iron. For knitted or woolen fabrics, consider using a steamer or laying them flat to dry to maintain their shape. Regularly checking the care labels will ensure your Boden garments remain in excellent condition for many seasons to come. It is always helpful to visit Boden's website for the most accurate information regarding care for specific products....

Boden USA has a flexible exchange policy designed to ensure customer satisfaction with their purchases. Customers can exchange items To process an exchange, customers typically need to follow a few simple steps. They should locate the original packing slip included with their order, as it usually contains relevant information for exchanges. The item being exchanged should be repackaged securely, and the appropriate return label should be affixed to the package. For exchanges, customers may want to order the new item they wish to receive while sending back the original one, as this can help in ensuring that the desired item is available in the correct size and color. Boden USA aims to make the exchange process as seamless as possible, and customers can often find specific details, including any updates on the policy or procedures, on their website. It is advisable to check back often, as exchange policies can change periodically. Therefore, looking through the current web page for the most updated information is always a good idea....

Boden USA generally allows customers to use only one promotional code per order. This policy helps maintain clarity and consistency...