What is your exchange policy?

Boden USA has a flexible exchange policy designed to ensure customer satisfaction with their purchases. Customers can exchange items within a specified time frame from the date of purchase, generally within ninety days. This policy allows for exchanges on unworn and unwashed items that still have the original tags attached. It is important to note that if a customer wishes to exchange an item, they should initiate the process as soon as possible to ensure they meet the time limit. To process an exchange, customers typically need to follow a few simple steps. They should locate the original packing slip included with their order, as it usually contains relevant information for exchanges. The item being exchanged should be repackaged securely, and the appropriate return label should be affixed to the package. For exchanges, customers may want to order the new item they wish to receive while sending back the original one, as this can help in ensuring that the desired item is available in the correct size and color. Boden USA aims to make the exchange process as seamless as possible, and customers can often find specific details, including any updates on the policy or procedures, on their website. It is advisable to check back often, as exchange policies can change periodically. Therefore, looking through the current web page for the most updated information is always a good idea.