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Bath & Body Works Customer FAQ

Top Answers & How-to Guides

What is Bath & Body Works's Phone Number?

The question we are asked most often is about how to talk to Bath & Body Works customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Bath & Body Works, it is important to take prompt action to address the issue. After preparing the required information, the customer can follow the specific return process provided on the website. This may include packaging the item securely and including any requested documentation in the return shipment. If the issue arose during an online order, customers often find helpful information regarding returns or exchanges in their online account or order history. It is always good practice to keep receipts and packaging until the customer is satisfied with the resolution. For any additional questions or specific concerns, the current website can provide further assistance and contact information....
Ask any question you have about Bath & Body Works customer service, get an answer now.
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Recent Bath & Body Works Customer Questions

I was charged on my debit card 2 times for the same items and the same amount of money ?

We're sorry to hear that you've been charged twice for the same purchase. Bath & Body Works always aims to provide a seamless shopping experience. As we don't directly handle transactions, in such scenarios, we recommend verifying the charges with your bank first. Sometimes, temporary authorizations can appear as double charges. If the extra charge doesn't drop off with time, your best course of action would be to reach out to Bath & Body Works' customer service directly through the link on the page you are currently viewing. They can assist you by looking into the transaction details and rectify the issue as needed.
Asked May 23, 2024 1:56 PM

I am trying to have someone's name removed from my mailing, what do need to do?

To have someone's name removed from Bath & Body Works mailings, you must contact their customer service department directly. Provide them with all the necessary information, such as the name and address exactly as they appear on the mailing. They can then remove that individual's name from their mailing list. Please allow a few weeks for the change to take effect as there may already be mailings in process.
Asked May 7, 2024 4:18 PM

Place an order. Website won’t allow me to check out

We're sorry to hear that you're having trouble placing an order. Try clearing your browser's cache and cookies or try using a different browser completely. If you have a lot of items in your cart, try removing some and then attempting to check out. If your payment method is being declined, ensure that your billing information matches what's on file with your bank. If all else fails, consider placing your order at another time. Sometimes website traffic can cause system errors. If the problem persists, we recommend reaching out directly to Bath & Body Works' customer service for assistance.
Asked Mar 24, 2024 6:23 PM

I am a rewards member and wanted to know how I get a free bday item

As a member of the Bath & Body Works Rewards program, you are entitled to a birthday gift each year. To receive your free birthday gift, ensure that you provide your birthday details when you sign up for the rewards program. Your birthday gift will be available to you during your birthday month. To redeem, simply add a product within the eligible range to your cart and it will be marked as free during checkout. Please note eligibility, product value, and availability may vary and changes may occur without notice, so it's always good to check for updates within the rewards program terms.
Asked Mar 13, 2024 9:56 PM

Help me with my Bath & Body Works customer service issue

Store Information

Where are Bath & Body Works stores located?

Bath & Body Works has a widespread presence with stores located throughout the United States as well as internationally. In the United...
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Do you offer international shipping?

Bath & Body Works does not typically offer international shipping directly through their website. Their shipping options are usually...
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What payment methods are accepted?

Bath & Body Works typically accepts a variety of payment methods to accommodate its customers. These commonly include major credit For those shopping online, Bath & Body Works usually provides a secure payment process to ensure customer privacy and security. If you are shopping in-store, cash might also be an accepted form of payment. It is always a good idea to check the current web page for the most up-to-date information on payment options and any potential changes, as this information can vary by location and over time....
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Returns and Exchanges

What is your return policy?

Bath & Body Works has a customer-friendly return policy designed to ensure satisfaction. Customers can return items within a specified...
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Can I return an online order to a physical store?

Yes, Bath & Body Works allows customers to return online orders to physical store locations. This makes the return process more convenient...
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What is your policy on product returns after purchase?

Bath & Body Works has a customer-friendly return policy that allows customers to return products within a certain timeframe after purchase....
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What should I do if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Bath & Body Works, it is important to take prompt action to address the issue. After preparing the required information, the customer can follow the specific return process provided on the website. This may include packaging the item securely and including any requested documentation in the return shipment. If the issue arose during an online order, customers often find helpful information regarding returns or exchanges in their online account or order history. It is always good practice to keep receipts and packaging until the customer is satisfied with the resolution. For any additional questions or specific concerns, the current website can provide further assistance and contact information....
Read more

What is your policy on product returns after purchase?

Bath & Body Works has a customer-friendly return policy that allows customers to return products within a certain timeframe after purchase....
Read more

Can I return an online order to a physical store?

Yes, Bath & Body Works allows customers to return online orders to physical store locations. This makes the return process more convenient...
Read more

What should I do if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Bath & Body Works, it is important to take prompt action to address the issue. After preparing the required information, the customer can follow the specific return process provided on the website. This may include packaging the item securely and including any requested documentation in the return shipment. If the issue arose during an online order, customers often find helpful information regarding returns or exchanges in their online account or order history. It is always good practice to keep receipts and packaging until the customer is satisfied with the resolution. For any additional questions or specific concerns, the current website can provide further assistance and contact information....
Read more

What is your policy on product returns after purchase?

Bath & Body Works has a customer-friendly return policy that allows customers to return products within a certain timeframe after purchase....
Read more

Can I return an online order to a physical store?

Yes, Bath & Body Works allows customers to return online orders to physical store locations. This makes the return process more convenient...
Read more

What should I do if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Bath & Body Works, it is important to take prompt action to address the issue. After preparing the required information, the customer can follow the specific return process provided on the website. This may include packaging the item securely and including any requested documentation in the return shipment. If the issue arose during an online order, customers often find helpful information regarding returns or exchanges in their online account or order history. It is always good practice to keep receipts and packaging until the customer is satisfied with the resolution. For any additional questions or specific concerns, the current website can provide further assistance and contact information....
Read more

Order Tracking and Promotions

Can I track my order online?

Yes, customers can track their orders online through the Bath & Body Works website. Once an order has been shipped, the customer should...
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Are there any current promotions or discounts available?

Bath and Body Works frequently offers various promotions and discounts, often changing with the seasons, holidays, or special events....
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How can I sign up for your email newsletter to receive updates on promotions?

Bath & Body Works offers an easy way to sign up for their email newsletter to keep customers informed about the latest promotions,...
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How can I sign up for your email newsletter to receive updates on promotions?

Bath & Body Works offers an easy way to sign up for their email newsletter to keep customers informed about the latest promotions,...
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How can I sign up for your email newsletter to receive updates on promotions?

Bath & Body Works offers an easy way to sign up for their email newsletter to keep customers informed about the latest promotions,...
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Gift Cards and Loyalty

Do you offer gift cards?

Bath & Body Works does indeed offer gift cards, which can make for a delightful gift for anyone who enjoys their products. Gift cards...
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Do you offer any loyalty programs for frequent customers?

Bath & Body Works has a customer loyalty program known as the Rewards Program. Through this program, frequent customers can earn points Additionally, Bath & Body Works usually shares promotions and special offers through their email list, providing valued customers with even more opportunities to save. It is always a good idea to visit their current web page for the most accurate information on the Rewards Program and any ongoing promotions....
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Do you offer any loyalty programs for frequent customers?

Bath & Body Works has a customer loyalty program known as the Rewards Program. Through this program, frequent customers can earn points Additionally, Bath & Body Works usually shares promotions and special offers through their email list, providing valued customers with even more opportunities to save. It is always a good idea to visit their current web page for the most accurate information on the Rewards Program and any ongoing promotions....
Read more

Do you offer any loyalty programs for frequent customers?

Bath & Body Works has a customer loyalty program known as the Rewards Program. Through this program, frequent customers can earn points Additionally, Bath & Body Works usually shares promotions and special offers through their email list, providing valued customers with even more opportunities to save. It is always a good idea to visit their current web page for the most accurate information on the Rewards Program and any ongoing promotions....
Read more

Product Information

What are the ingredients used in your products?

Bath & Body Works offers a diverse range of products, and the ingredients can vary greatly depending on the specific item. Generally, For those who have specific allergies or sensitivities, Bath & Body Works provides detailed ingredient lists on the packaging of each product, as well as on their website. Consumers are encouraged to check these lists to ensure that the products align with their personal preferences and needs. Looking at the current web page will also give you the most up-to-date information regarding ingredients and any specific product inquiries....
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Are your products cruelty-free?

Bath & Body Works has made a commitment to ensuring that their products are cruelty-free. This means that they do not test their products However, it is important to note that the brand may sometimes be subject to regulations in certain countries that require animal testing for specific products. To gain the most accurate and up-to-date information regarding their cruelty-free practices, customers may want to visit the official website, as it often contains detailed statements and policies related to this topic. By reviewing their current web page, one can find helpful insights about ingredient sourcing and testing practices as well....
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Can I request a catalog?

Bath & Body Works does not typically issue printed catalogs that individuals can request. Instead, the brand tends to focus on their Additionally, the website often features special promotions, limited-time offerings, and seasonal collections that may not be available in a traditional catalog format. For those who prefer physical materials, checking local stores for in-store promotions or product flyers is another option. If you are interested in subscription options, you might consider signing up for their newsletter, which can provide information about new products and exclusive deals directly to your email....
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We look to the Bath & Body Works issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Bath & Body Works issues reported to GetHuman
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