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AshleyStewart.com Customer FAQ

Top Answers & How-to Guides

What is AshleyStewart.com's Phone Number?

The question we are asked most often is about how to talk to AshleyStewart.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer plus-size options for all clothing items?

AshleyStewart.com is known for its commitment to offering a diverse range of stylish clothing options, particularly focusing on plus-size However, it is important to note that while Ashley Stewart generally provides plus-size options across many categories, the availability of specific items in every category may vary. Some items may have limited size selections based on current trends or inventory. Therefore, it is advisable for customers to browse the website frequently for the newest collections and styles, as Ashley Stewart often updates their inventory with the latest plus-size fashion trends. For the best experience, customers should explore the specific clothing categories on the website. This way, they can view the available sizes for each item and find options that best suit their style and fit preferences. If someone is looking for particular clothing items, they might also want to check the product descriptions for detailed size information....
Ask any question you have about AshleyStewart.com customer service, get an answer now.

Recent AshleyStewart.com Customer Questions

I didn’t understand how to use my Diva dollars on my order

To use your Diva Dollars on your order, you need to enter your Diva Dollars code during the checkout process. Look for the designated field for promo or discount codes and input your code there. Make sure your order meets any minimum purchase requirements for the Diva Dollars to be applied. Once entered, the discount should reflect in your total.
Asked Sep 22, 2025 12:49 AM

Help me with my AshleyStewart.com customer service issue

Customer Service

How Do I Get a Customer Service Rep from Ashleystewart?

There are several ways to get a customer service rep from Ashley Stewart, including by mail, online chat, email, and phone call. Calling...

Can I track my order?

Yes, customers can track their orders placed through AshleyStewart.com. Once an order has been shipped, a tracking number is typically...

Can I cancel or change my order?

When it comes to canceling or changing an order placed on AshleyStewart.com, it is important to understand that their policies may If you wish to cancel your order, it is advisable to act swiftly. Check the order confirmation email for any instructions regarding cancellations. In many cases, cancellation options may only be available within a short window after the order is placed. For changes to an order, such as updating shipping details or modifying items, the policy may be similarly restrictive. If the order has already been processed or shipped, making changes may be challenging. If you find yourself needing assistance with either cancellation or modification, for detailed information, it may be helpful to refer to the customer service section found on the AshleyStewart.com website. This section often provides valuable insights into specific order policies and guidance on how to proceed in various situations. Always ensure to review the exact terms and conditions on the website, as they may be updated periodically and could provide the most current and applicable information regarding order changes and cancellations....

Returns and Shipping

What is Ashley Stewart's return policy?

Ashley Stewart has a customer-friendly return policy that aims to provide a positive shopping experience. Customers have the opportunity For online returns, customers typically have more flexibility. They may choose to return items via mail or bring them to an Ashley Stewart store. If returning by mail, it is usually recommended to use the original packaging to ensure the items arrive safely back to the warehouse. Customers may be responsible for return shipping costs unless the return is due to a shipping error or defective item. For in-store returns, customers can simply bring their items along with the original receipt to any Ashley Stewart location. This option allows for immediate processing and refunds if all conditions of the return policy are met. It is important to note that final sale items or items marked as non-returnable are typically excluded from the standard return policy, so customers should always check the specifics at the time of purchase. To find the most current details and any updates regarding the return policy, it is suggested to look at the relevant section of the Ashley Stewart website or refer to the receipt received during purchase....

How long does it take for my order to be shipped?

The shipping time for orders from AshleyStewart.com can vary based on several factors, including the shipping method selected and the...

Do you offer international shipping?

AshleyStewart.com primarily focuses on providing shipping services within the United States. As for international shipping, the availability...

Payment and Orders

What payment methods does Ashley Stewart accept?

Ashley Stewart accepts various payment methods to accommodate their customers' preferences. This typically includes major credit cards It is always a good idea to check directly on the Ashley Stewart website during the checkout process for the most current information regarding payment options. This ensures that customers have the most accurate details on what is accepted at that moment....

Do you offer gift wrapping services?

AshleyStewart.com does not typically offer gift wrapping services directly on their website. However, customers often find that their...

What is Ashley Stewart's privacy policy?

Ashley Stewart, as a leading fashion retailer, places great importance on the privacy of its customers. The privacy policy outlines When customers engage with AshleyStewart.com, whether through creating accounts, placing orders, or signing up for newsletters, their personal information may be collected to provide a more personalized shopping experience. This information is primarily used to facilitate transactions, communicate order status, and offer promotional materials that may be of interest to the customer. Safety and security are also crucial components of the privacy policy. Ashley Stewart employs various measures to protect personal information against unauthorized access, alterations, or misuse. This often includes encryption and secure servers to ensure that customer data is safeguarded during the transaction process. The privacy policy also highlights the sharing of information with third parties under specific circumstances. This may include service providers who assist in operations, such as payment processing, order fulfillment, or marketing communications. It is essential for customers to review the privacy policy regularly, as it may change over time. Therefore, customers are encouraged to check the current web page of AshleyStewart.com for the most up-to-date version of the privacy policy. This ensures they are informed about how their data is managed and can make educated choices regarding their personal information....

Sizing and Options

What is Ashley Stewart's size chart?

Ashley Stewart provides a comprehensive size chart to help customers find the perfect fit for their clothing. The size chart typically Ashley Stewart's size chart usually categorizes sizes ranging from small to plus sizes, making it inclusive for a diverse range of body types. Customers can also find information on how to measure themselves accurately to ensure the best fit. It is important to note that size can vary between different styles and collections, so referring to the specific size chart for a particular item is advisable. For the most current and accurate size chart, customers are encouraged to visit the size chart section on the Ashley Stewart website. Here, they can ensure that they select the size that will provide the best fit for them in their desired clothing items....

What is the Ashley Stewart VIP Rewards program?

The Ashley Stewart VIP Rewards program is a customer loyalty initiative designed to reward shoppers for their purchases and engagement In addition to earning points from purchases, members of the VIP Rewards program may also receive bonus points for taking advantage of special promotions and offers, following the brand on social media, and signing up for emails. These efforts provide customers with additional ways to accumulate points and enhance their shopping experience. Furthermore, the program typically features tiers that offer varying levels of benefits. Higher tiers may present rewards such as exclusive discounts, early access to sales, birthday perks, and special events. This tiered structure aims to keep customers engaged and motivated to reach higher levels of rewards. Members of the program can easily track their points and rewards through their online account, making it convenient to manage their earnings and redeem them at their convenience. The program aims to create a community among Ashley Stewart shoppers, fostering a sense of belonging and appreciation for their loyalty. For those interested in learning more about the VIP Rewards program, including how to sign up and specific terms and conditions, it is advisable to check directly on the Ashley Stewart website. The current web page will have the latest information regarding rewards, points structure, and enrollment details....

Do you offer plus-size options for all clothing items?

AshleyStewart.com is known for its commitment to offering a diverse range of stylish clothing options, particularly focusing on plus-size However, it is important to note that while Ashley Stewart generally provides plus-size options across many categories, the availability of specific items in every category may vary. Some items may have limited size selections based on current trends or inventory. Therefore, it is advisable for customers to browse the website frequently for the newest collections and styles, as Ashley Stewart often updates their inventory with the latest plus-size fashion trends. For the best experience, customers should explore the specific clothing categories on the website. This way, they can view the available sizes for each item and find options that best suit their style and fit preferences. If someone is looking for particular clothing items, they might also want to check the product descriptions for detailed size information....
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