What is Asda's return policy?

Asked 2 years ago
Asda's return policy is designed to provide customers with flexibility and ease when it comes to returning items. Generally, customers can return most items within a period of ninety days from the date of purchase, provided the items are in their original condition and packaging, along with a valid receipt or proof of purchase. This applies to items purchased in-store as well as those ordered online. For items that are faulty or not as described, Asda typically extends the return period, allowing customers to return these items at any time, regardless of the purchase date. However, specific guidelines may apply, especially for certain items such as perishables, intimate items, or those that have been opened and used. When customers return items, they have the option of receiving a full refund in the original form of payment or opting for store credit. Asda strives to make the return process as smooth as possible and encourages customers to visit their website for detailed information regarding any exceptions or specific instructions based on the type of product being returned. It is always advisable for customers to review the latest updates on Asda's website, as policies may evolve over time. For inquiries regarding specific situations or products, customers can conveniently find the relevant contact information on the current webpage.
Christian Allen is the editor / author responsible for this content.
Answered Jun 14, 2025

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