Can I return an item without the original packaging?

Asked 2 years ago
Asda generally has a return policy that allows customers to return items under specific conditions; however, returning an item without its original packaging may complicate the process. In most cases, it is encouraged to retain the original packaging for all purchases, as it helps protect the item during transit back to the store or distribution center. The policy for returns may vary depending on the type of product purchased, such as groceries, clothing, or household items. Certain products may even be eligible for return without their original packaging, particularly if they are unopened or faulty. To ensure the best possible outcome when attempting to return an item without the original packaging, it is advisable to refer to the specific return guidelines outlined on the Asda website. This will provide clarity on what is acceptable in various situations, as well as any required documentation that may be necessary for processing the return. If you are unsure, looking at the most recent information on the Asda webpage would be beneficial.
Christian Allen is the editor / author responsible for this content.
Answered Jun 14, 2025

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