What is Asda's refund policy?

Asked 2 years ago
Asda's refund policy is designed to ensure customer satisfaction by providing an avenue for returns and exchanges. Generally, if an individual is not completely satisfied with a product purchased from Asda, they can return it within a specific timeframe for a full refund, given that the product is in its original condition and packaging. For most items, the return period is typically thirty days from the date of purchase. This includes a variety of products, such as groceries, clothing, and household items. For certain items, like perishable goods, the return policy may differ. For example, if a customer purchases fresh food and finds it to be unsatisfactory or faulty, they should reach out to Asda as soon as possible to resolve the issue. It is important to retain receipts or proof of purchase, as this can facilitate the return process. Online orders have their own specific instructions for returning items, where customers can follow a guided procedure to send items back through the mail or return them in-store. For further details regarding returns and the specific exceptions that may apply to certain products, customers can refer to the relevant section on the Asda website or consult their most current policies directly.
Christian Allen is the editor / author responsible for this content.
Answered Jun 14, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact Asda?

If you need to talk to Asda customer service, now that you have the answers that you needed, click the button below.
Contact Asda

Asda

Find a list of many popular Asda questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Asda Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!