What is Asda's refund policy?
Asda's refund policy is designed to ensure customer satisfaction by providing an avenue for returns and exchanges. Generally, if an individual is not completely satisfied with a product purchased from Asda, they can return it within a specific timeframe for a full refund, given that the product is in its original condition and packaging. For most items, the return period is typically thirty days from the date of purchase. This includes a variety of products, such as groceries, clothing, and household items.
For certain items, like perishable goods, the return policy may differ. For example, if a customer purchases fresh food and finds it to be unsatisfactory or faulty, they should reach out to Asda as soon as possible to resolve the issue. It is important to retain receipts or proof of purchase, as this can facilitate the return process.
Online orders have their own specific instructions for returning items, where customers can follow a guided procedure to send items back through the mail or return them in-store. For further details regarding returns and the specific exceptions that may apply to certain products, customers can refer to the relevant section on the Asda website or consult their most current policies directly.

Answered Jun 14, 2025
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