What should I do if my flight is delayed or canceled?

Asked 5 months ago
If a flight with Air China is delayed or canceled, there are several steps that passengers can take to address the situation. First, it is important to remain calm and informed. Check the flight status either through the airline's official website or a reliable flight tracking app to gather up-to-date information regarding the delay or cancellation. Next, if the flight is canceled, evaluate alternative options. Air China generally provides rebooking options for passengers whose flights have been canceled. This may include rerouting to the final destination on a later flight or receiving a refund for the original ticket. If the flight is delayed, travelers should stay close to the airline's departure gate for any announcements regarding new boarding times or gate changes. Additionally, depending on the duration of the delay, passengers may seek assistance at the airport. This assistance could include food vouchers or accommodation if the delay extends overnight. It is advisable for travelers to check the terms and conditions concerning delays and cancellations on Air China’s official website, as policies may vary. Lastly, keep personal belongings and important travel documents close. Patience and a proactive approach can significantly ease the stress of travel disruptions. For specific inquiries regarding compensation or other assistance, visiting the Air China website may offer relevant contact information and procedures for addressing any flight-related issues.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 7, 2025

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