What should I do if my flight is canceled or delayed?
Asked 5 months ago
If a flight with China Eastern Airlines is canceled or delayed, the passenger has several options to consider. First, it is important to check for any notifications regarding the flight status, which can often be found on the airline's website or through their mobile app. This information may provide insights into the reasons for the delay or cancellation and any alternate arrangements that are being made.
Next, passengers should explore the possibility of rebooking their flight. China Eastern Airlines typically offers options for rebooking on a later flight at no additional cost when the cancellation or delay is significant. Passengers can also inquire about receiving a refund, depending on the circumstances surrounding the flight change.
In the case of significant delays, the airline may provide additional assistance, such as meal vouchers, hotel accommodations, or transportation to the hotel, depending on the duration of the delay and local regulations. It is advisable to review the airline’s policy on compensation for disrupted travel, as this may vary.
Lastly, passengers should always ensure they have a way to manage their travel plans by checking their emails or the China Eastern Airlines website for updates and instructions. For specific queries or assistance with rebooking, it may be helpful to refer to the contact information available on China Eastern Airlines' official website.
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