What is Air China's refund policy for canceled flights?

Asked 5 months ago
Air China has a specific refund policy for canceled flights that is designed to provide flexibility and options for its passengers. The airline generally offers refunds to passengers when a flight is canceled, whether the cancellation is initiated by Air China or due to extraordinary circumstances such as natural disasters or severe weather conditions. If a flight is canceled, passengers may be eligible for a full refund of their ticket price. However, the specifics can vary depending on the fare class and the terms and conditions associated with the ticket purchased. In some cases, Air China might also provide alternative travel arrangements, such as rebooking on a later flight or offering credits for future travel. It is important to note that the refund process might take several business days to complete, and it usually requires the passenger to submit a request through the appropriate channel. If the flight cancellation occurs due to circumstances beyond the airline's control, such as political unrest or extreme weather conditions, the options available may differ. For detailed information regarding specific cases and the procedure for requesting a refund, it is advisable to check the official Air China website. The current webpage will have the most accurate and up-to-date information on refund policies as well as guidance on how to proceed under various circumstances. Understanding the terms associated with your particular ticket can also provide clarity on what options are available.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 7, 2025

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