TJ Maxx Customer FAQ
Top Answers & How-to Guides
What is TJ Maxx's Phone Number?
The question we are asked most often is about how to talk to TJ Maxx customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Black Friday & Cyber Monday
Returns and Exchanges
What is TJ Maxx's return policy on sale items?
TJ Maxx has a customer-friendly return policy that applies to both regular-priced and sale items. Generally, customers can return most
However, there are some important details to note specifically regarding sale items. When a customer purchases a sale item, the same thirty-day return window applies. Items must be returned in their original condition, along with any tags, and with a receipt to facilitate the return process. Without a receipt, customers may receive store credit at the current selling price of the item.
Certain items may have additional restrictions. For example, clearance items or specific items such as undergarments, swimwear, or personal care items may be excluded from the return policy for hygiene reasons, and it is always wise to check the signage in the store or on the receipt.
Additionally, customers should be aware that returns can be made either in-store or via mail, depending on the convenience of the shopper. For those who utilize mail returns, it is important to note that shipping fees may apply. For full details regarding returns, including any updates or specific instructions related to the current context, it is beneficial to refer to the TJ Maxx website or review the receipts provided at the time of purchase. This will ensure that customers have the most accurate and relevant information tailored to their specific purchases....
Order Tracking
How Do I Track My TJ Maxx Return?
The best option for tracking your return to TJX is by contacting the support team. You may return your orders via email or to your...
How Do I Track My TJ Maxx Order?
It is always good to track your TJ Maxx order or any orders you make online due to theft. To track your TJ Maxx order you will need...
Refunds
How long does it take to process a refund from TJ Maxx?
The time it takes to process a refund at TJ Maxx can vary depending on several factors. Typically, if a customer makes a return in-store,
It is important to keep in mind that refunds for purchases made with gift cards may be processed differently. Customers may receive a new gift card instead of a direct refund to their original payment method. To obtain the latest information, visiting the current TJ Maxx website can provide additional details and guidelines about the refund process. This may also include tips on what to expect and any specific conditions related to refunds....
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