In a nutshell: If your T-Mobile phone is under warranty and experiencing issues like freezing or not turning on, it may be eligible for repair or replacement. Physical damage usually isn’t covered, but if you have Protection 360, you can file a claim with Assurant. Only the primary account holder can submit claims
Do you have a broken or cracked T-Mobile phone that’s still under warranty? If your device is freezing, unresponsive, or won’t turn on, it may be covered under the manufacturer’s warranty. However, keep in mind that physical damage such as cracked screens, scratched camera lenses, dents, chipped glass, battery issues, or liquid damage is typically not included. If you have Protection 360, you can file a claim to repair or replace your device. Depending on the extent of the damage, you may be eligible for a replacement phone. Continue reading for step-by-step instructions on how to file a claim.
Is your device broken or cracked? Go to the file a claim page and click File or Track a Claim.
Do note that only the primary holder can file a claim with Assurant. Also, be sure to have all the required information ready before filing the claim. You need the make and model of your device, the last time you used it, and the date it was damaged.
Type in your T-Mobile mobile number or your device's IMEI number. Then click Submit.
The IMEI is usually a 15-digit identification number or a static identifier. You can get this via the device settings or by dialing a code. Just go to About Phone if you have an Android device or About if you have an iPhone.
Just follow the on-screen instructions on how to file a claim with Assurant. You'll be able to also track the status of your claim online.
If you have additional questions about filing a claim with Assurant or prefer to speak with a representative over the phone, feel free to give them a call.
Check the screenshot for Assurant's phone number, and reach out to them at your earliest convenience. And as mentioned, make sure you are the account holder and have the information ready as well.
T-Mobile Protection Plans include unlimited screen protector replacements, physical damage, and even theft. Those who are eligible can take advantage of unlimited repairs and replacements. There's a deductible or service fee, but it's significantly lower than what you would pay without device protection. How much you need to pay also depends on your device model and the type of claim.
If your claim is approved, the replacement device is usually shipped overnight. Expect to receive it within two business days. However, do note that some claims may take several days.
Were you able to file a claim? To track its status, return to the first step and click Track a Claim. If your device is still under the manufacturer’s warranty and qualifies for a replacement, you may be able to complete the exchange at a T-Mobile store. Before visiting, make sure to back up your data and remove all personal information from the device. You can typically pick up your replacement within 8 days. Be sure to bring your damaged device when you go to the store. Still have questions about fixing a broken or cracked T-Mobile phone? Contact Support.
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