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SundanceCatalog.com Customer FAQ

Top Answers & How-to Guides

What is SundanceCatalog.com's Phone Number?

The question we are asked most often is about how to talk to SundanceCatalog.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you ship internationally?

SundanceCatalog.com does offer international shipping to select countries, allowing customers from around the world to access their...
Ask any question you have about SundanceCatalog.com customer service, get an answer now.

Recent SundanceCatalog.com Customer Questions

I need to return a pair of sandals. How do I get this done please

To return a pair of sandals, please follow the return instructions included with your order. Typically, you will need to package the sandals securely and include any necessary paperwork. Then, use the return shipping label provided to send the item back. Ensure that you follow the guidelines for return eligibility, including the time frame and condition of the item.
Asked May 2, 2025 10:10 PM

Help me with my SundanceCatalog.com customer service issue

Ordering Information

How do I place an order?

Placing an order on SundanceCatalog.com is a straightforward process designed to provide a seamless shopping experience for customers. After selecting your preferred specifications, you will see an option to add the item to your shopping cart. Once you have finished selecting all desired items, you can proceed to your cart where you will have the opportunity to review your selections. This is where you can adjust quantities or remove items if needed. When you are satisfied with your cart, click on the checkout button. You will be prompted to enter your shipping information, billing details, and payment method. After reviewing your order for accuracy, you can confirm the purchase. Following this, you should receive a confirmation email outlining your order details. For any assistance, be sure to check the current web page for relevant contact information if needed....

How do I cancel or change an order?

To cancel or change an order with SundanceCatalog.com, it is important to act quickly since orders are typically processed at the time SundanceCatalog.com generally encourages customers to review the order details immediately after purchase. If more time has passed and the order has already been processed or shipped, changes may not be possible. At that point, customers can return any unwanted items following the return policy outlined on the website. For the most accurate and current information on how to cancel or change an order, it is best to check the specific page of SundanceCatalog.com related to order management, as this may provide updated instructions or contact details for customer service assistance....

Can I track my order?

Yes, customers of SundanceCatalog.com can track their orders. Once an order is shipped, a tracking number is typically provided via...

Newsletter and Sizing

How do I unsubscribe from your newsletter?

To unsubscribe from the newsletter provided by SundanceCatalog.com, you will typically find a link at the bottom of any recent newsletter In some instances, you may need to enter your email address to ensure that you are removing the correct subscription. It is important to carefully follow the provided steps to confirm your unsubscription. If you are unable to find the option or have any further difficulties, it may be helpful to explore the current web page for additional guidance or contact information....

What is the sizing chart for clothing?

The sizing chart for clothing offered by SundanceCatalog.com provides customers with detailed measurements to assist in selecting the The women's sizing might generally range from small to plus sizes, while men's sizing will often include standard sizes from small to XXXL. To use the chart effectively, customers are encouraged to measure their own dimensions and compare them with the sizing guidelines available on the product pages or within the clothing section of SundanceCatalog.com. It is important to note that sizes may vary by style; therefore, consulting the specific size chart for each item can ensure a better fit. For the most accurate and up-to-date information, customers should check the current web page where they can find the sizing chart linked directly to the clothing they are interested in. This chart can provide the assistance needed to make an informed choice when purchasing apparel....

Payment and Discounts

What payment methods are accepted?

SundanceCatalog.com accepts a variety of payment methods to provide customers with flexibility during their shopping experience. Customers...

Are there any discounts or promotions available?

SundanceCatalog.com often features a variety of discounts and promotions that can enhance the shopping experience. These promotions To find the latest promotions, customers are encouraged to check the homepage or the promotions section of SundanceCatalog.com. Additionally, subscribing to their newsletter could be beneficial, as it may provide exclusive offers, updates on new arrivals, and information about upcoming sales directly to subscribers' inboxes. For the most current information on discounts or promotions, visiting the official website is always the best approach. It ensures that customers have access to the latest deals and can take full advantage of any offer that may be available at the time of their visit....

Shipping and Returns

What is your return policy?

SundanceCatalog.com typically offers a return policy that allows customers to return items within a specified timeframe, usually thirty When returning an item, it is important to note that personalized or custom-made items may not be eligible for return unless they arrive damaged or defective. Additionally, customers should retain their receipts or order confirmations, as these documents may be required to process the return. Refunds are typically issued to the original form of payment, though exchanges may also be facilitated depending on the current stock availability. For customers who wish to initiate a return, instructions can often be found on the current web page of SundanceCatalog.com, which may provide specific details about how to package and send items back for returns. It is advisable to carefully review the return policy on the website to understand all conditions and any potential return shipping fees. Overall, SundanceCatalog.com aims to make the return process straightforward, reflecting their commitment to customer service....

What is your shipping policy?

SundanceCatalog.com has a shipping policy designed to provide customers with various options for receiving their orders efficiently Orders usually process within a specific timeframe before they are shipped. Once the order has been fulfilled, customers can expect to receive a confirmation email that includes tracking information, allowing them to monitor the status of their shipment in real time. It is important to note that shipping costs can vary based on the total order amount and the shipping method chosen. Additionally, SundanceCatalog.com offers promotional shipping options from time to time, which may include free shipping on orders over a certain amount or during special promotional periods. Customers should also consider that during peak shopping seasons or holiday times, shipping times might be longer than usual due to increased demand. For customers interested in specific details about current shipping options, rates, and delivery times, it is advisable to check the shipping information section on the SundanceCatalog.com website. This will provide the most accurate and updated information regarding their shipping policy....

Do you ship internationally?

SundanceCatalog.com does offer international shipping to select countries, allowing customers from around the world to access their...

Gifting Options

Do you offer gift wrapping?

SundanceCatalog.com provides gift wrapping services for many of their products. This option allows customers to add a special touch...

Can I purchase a gift card?

Yes, customers can purchase gift cards from SundanceCatalog.com. Gift cards offer a great way to give a thoughtful gift, allowing the To purchase a gift card, customers can navigate through the website and look for a dedicated section for gift cards. Once there, they will find options to select the desired amount and proceed through the checkout process just like any other product. It is also important to note that gift cards may come with specific terms and conditions regarding their use. For more detailed information on the gift card purchasing process and any limitations that may apply, customers can check the relevant section on the current web page....
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