How Do I Get Help with an Existing Order from Rockauto?

In a nutshell: If you encounter issues with RockAuto orders, such as defective parts or delivery problems, the company offers online support instead of phone assistance. First, check warranty information in the parts catalog. Use the website's Help Pages and navigate to Help with Existing Orders for troubleshooting. If

Introduction

If you develop a problem with the car or truck parts that you ordered from RockAuto, or if something went wrong with delivery, then you need to learn how to get help from the company to resolve the issue. However, the company does not have a phone-based customer service. Instead, there are a variety of ways you can get RockAuto's help with your order.

What You'll Need

If there is something defective or broken about the part you ordered, you can find out if it is still under warranty by finding the part in the RockAuto parts catalog and clicking on the Info button for warranty information.

Go to RockAuto's home page.

Click the Log In link in the nav bar at the top of the screen to log in to your account.

Click on the Help Pages link in the nav bar at the top.

Click the Help with Existing Orders button.

Expand the Help menu on the left side of the screen and search for your problem among the listed topics.

If you cannot find help this way, continue on with the next step.

Click the Order Status & Returns link located in the nav bar at the top of the screen.

If you cannot find any help on the Help page, you can report a problem with your order on this page. Despite the name, this is the page where you can report problems with your order.

Enter your phone number or email address in the appropriate text box.

Enter the order number in its text box.

If you cannot find your order number, continue with the next step. If you have your order number, skip to step 12.

To find your order number, enter your phone number or email address in the appropriate text box under the Order Look-Up header.

Click on Send Order List.

Wait for an email or text from RockAuto with a list of all of your current and previous orders and find your order number on it.

Return to step 7.

Click the Find Order button.

Click on Arrange a Return / Report a Problem.

Follow the prompts to complete the form and report the problem to RockAuto.

This will send a work order to RockAuto's customer service team. They will investigate the issue and get back to you when they have a finding and have made a decision.

Wait for word from RockAuto.

If you entered your phone number in step 7, you will get a text message from the company. If you entered an email address, you will receive an email. Keep checking the phone or email you provided. Once you hear from the company, follow its instructions to resolve the matter.

Conclusion

The amount of time required for the customer service department to respond to you will vary depending on circumstances of the problem. If you need additional help solving a RockAuto problem, try here.

Why does GetHuman Write How-to Guides for Rockauto Problems?

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