In a nutshell: If your PayPal transaction is declined, verify that your card details are updated and your email is confirmed, especially if you're new to PayPal. Access your account to check and update your bank or card information. If issues persist, contacting your bank or card
Did you attempt to purchase an item or a service using PayPal, and the transaction was declined? PayPal may decline the payment when the card details aren't updated or there are issues with your bank. If you have just signed up for PayPal, please confirm your email address first before completing a transaction, as the payment may be declined otherwise. Payments may also be declined if the account holder did not confirm the card added to his or her account. Continue reading, and we'll help you resolve declined payments from PayPal.
Log in to your PayPal account and tap the three dots on the homepage, and click Go to Banks & Cards.
This should be the card or bank used for the payment.
If the billing address is incorrect, click 'Update Card'and enter the correct billing address. Don't forget to also confirm the Card. Use the next step below.
Go back to banks and cards and tap on your bank and card. Then, click Confirm Your Card.
If the above solutions don't work, contact your card issuer or bank. Let them know you tried to make a purchase, but the transaction was declined. The bank may have detected unusual activities and blocked your card. Tell them what happened, and the bank should be able to provide you with an effective resolution. You can find the bank's phone number on the backside of your credit or debit card.
When the bank has resolved the issue and you still can't make payments, your PayPal account may be limited. You will receive an email from PayPal when your account has limits. PayPal may ask for documentation, such as bank statements, to resolve the problem. Check with PayPal on what needs to be done and follow the instructions, so you can use PayPal again for your purchases.
Still can't use your card or bank for your PayPal purchases? The other option to avoid issues with making a payment is to add a card. Note that you can also add a debit card to your PayPal account. To add a new card to your PayPal account, follow the next step.
Enter your credit card number, expiration date, CVV, and billing address. Then, tap Link Card. Be sure to enter the right details to avoid declined payments again.
If you are still having issues with PayPal, consider speaking to a customer service representative. Go to PayPal's Contact Us page and tap on PayPal Assistant. You will be transferred to a support agent who can better assist you with your request. Just type your message and follow the on-screen prompts.
PayPal can detect unusual spending activities on your account and may safeguard it from fraud by declining payments. If you think this is the reason why you can't complete PayPal transactions, we recommend contacting PayPal Customer Service immediately. Either chat with them online or call them directly. Also, note that the seller may also deny you payment, so try to check with them as well. Still having issues making a payment through PayPal? Don't hesitate to get in touch with PayPal's Customer Support ASAP.
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