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Match.com Customer FAQ

Top Answers & How-to Guides

What is Match.com's Phone Number?

The question we are asked most often is about how to talk to Match.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update My Account Information on Match.com?

Match.com is one of the most popular dating websites in the world. To use the site, you need to open an account. You will need to input...

How Do I Reactivate My Match.com Account?

Learn how to reactive your old Match.com account quickly and easily and save yourself from the time and frustration of setting up a...
Ask any question you have about Match.com customer service, get an answer now.

Recent Match.com Customer Questions

How do I find out if there are any discounts before deciding to renew or cancel my annual subscription to Match.com?

We recommend checking the promotions section of the Match.com website or app, where information about any current discounts or offers may be available. Discounts and deals can vary, so it’s best to stay updated on the latest options before making your decision.
Asked Nov 28, 2025 2:20 PM

Why has my account been blocked? Inow have no access to my account

Accounts may be blocked for various reasons, including violation of the Terms of Use, suspicious activity, or issues related to security. If your account has been blocked, it's usually because it has been flagged for review. You can find the most up-to-date contact information right here on this page to inquire about your specific situation and seek assistance in regaining access to your account.
Asked Nov 18, 2025 1:28 PM

Message when I try to log in: there is a problem with your account. I was on, tried to update to Diamond, odd popup, now here I am.

If you see a message indicating there is a problem with your account, it may be due to various reasons such as a temporary issue, billing problems, or account restrictions. We recommend checking your payment details or any communication from Match.com about your account status. If you're still having trouble, please refer to the contact information link provided on this page for assistance.
Asked Oct 27, 2025 12:55 AM

Hi I asked several times to reset my password. The email to reset it do Not arrive to my email in any folders. Please help

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please refer to that link for assistance with your password reset issue.
Asked Oct 20, 2025 11:52 PM

Someone is using my info I never signed up for online dating Please!!!! Take my info out of your database

If someone is using your information without your consent, we take these situations seriously. It’s important to report it so we can investigate and take appropriate action. There is a link on this page to the most up-to-date contact information for you to reach out directly and request that your information be removed from our database.
Asked Oct 19, 2025 6:22 AM

Help me with my Match.com customer service issue

Account Management

How Do I Update My Account Information on Match.com?

Match.com is one of the most popular dating websites in the world. To use the site, you need to open an account. You will need to input...

How Do I Reactivate My Match.com Account?

Learn how to reactive your old Match.com account quickly and easily and save yourself from the time and frustration of setting up a...

How Do I Change My Age on My Match.com Profile?

Mistakes can happen when setting up something important like a dating profile. Here's how you can go about changing things like your...

How Do I Change My Email Address on Match.com?

Match.com makes it a cinch to update your email address, username, date of birth, and location as well as provides options if you encounter...

How Do I Update My Email Notifications on Match.com?

Match.com is a dating website and app that makes it easy to customize your notification settings to fit your preferences. You can log...

How Do I Change My Location on My Match.com Account If I Just Moved?

You can change your location on Match.com, if you've just moved, by changing your account settings online. Alternatively, you can contact...

How do I recover my Match.com account?

Online dating on Match.com has become popular worldwide, but users may face account issues like suspension or forgotten information....

Profile Management

How Do I Delete My Favorites on Match.com?

There are multiple ways to delete favorites on Match.com. Favorites are also called "likes". First, go to the Match.com website and...

How Do I Set My Match.com Profile Picture?

Match.com is one of the most popular online dating websites since it was created in 1995. It has an impressive success record in creating...

How do I block or unblock someone on Match.com?

Match.com users can block up to 2,000 people from contacting them. To block or unblock users, log in to your account, find the

How do I verify my Match.com profile?

Verifying a Match.com profile is a valuable step to enhance credibility and improve the chances of connecting with potential matches. The process usually involves submitting a recent photo of oneself along with a verification code provided by Match.com. Users may be prompted to take a specific photo that includes a unique pose or gesture to prove authenticity. Once the photo is submitted, Match.com may take a short period to review the submission and confirm if it meets their standards for verification. After approval, a verified badge may appear on the user's profile, indicating to others that they have been authenticated. It is wise to check the official Match.com help section for the most current guidelines and steps for profile verification, as procedures may vary over time....

Subscription and Billing

How Do I Cancel My Match.com Subscription?

Learn all the ways to cancel your Match.com subscription as quickly and pain free as possible.

Can I get a refund from Match.com?

Match.com is an online platform for singles to mingle and find partners. To cancel a subscription and request a refund, log into your...

Safety and Support

What Do I Do If My Match.com Is Blocked?

Match.com is a large name in the online dating market. When you sign up to use Match.com, you agree to follow the terms of use stated...

How do I report someone on Match.com?

If a user encounters a situation that requires reporting someone on Match.com, they can follow a few straightforward steps to address After submitting the report, the Match.com team will review the information provided and take appropriate action as necessary, which may include warning the user, temporarily suspending their account, or even terminating it, depending on the severity of the issue. Users are encouraged to take their safety seriously and to use this reporting feature whenever they feel uncomfortable. For additional information, it is advisable to check the current web page for specific guidelines on this process....

What happens to my matches if I delete my account?

When a user deletes their Match.com account, all matches, messages, and profiles are permanently removed from the platform. This means...

What are the safety policies that Match.com has in place for users?

Match.com takes user safety very seriously and has implemented several policies and features designed to create a secure environment One notable feature is the comprehensive profile verification system. Users can verify their accounts through various methods to enhance authenticity and reduce the chance of encountering fraudulent profiles. Additionally, Match.com encourages users to create detailed profiles while keeping personal information, such as location and contact details, confidential until trust is established. Privacy settings play a significant role in user safety. Match.com offers customizable privacy options that allow users to control who can view their profile and photos. This empowers users to decide how much they wish to share with potential matches. Furthermore, important resources are available for reporting any abusive behavior or suspicious activities. Match.com usually encourages users to report any interactions that make them uncomfortable. The platform strives to respond to such reports promptly, thus maintaining a safer environment for everyone. Lastly, Match.com may provide safety tips and advice on their website to guide users on best practices when navigating online dating. These tips often include suggestions such as meeting in public places for initial encounters and communicating through the platform before sharing personal contact information. For the latest and most specific information regarding safety policies, users are encouraged to visit the official Match.com website and review the current guidelines and resources available....
We look to the Match.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Match.com issues reported to GetHuman
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