Dolly Customer FAQ

Dolly pricing options can vary based on several factors including location, the type of service required, and the specifics of the When using the Dolly app or website, customers have the flexibility to enter their specific moving details, such as the pickup location and delivery address, to receive a quote tailored to their needs. Typically, customers can expect to see pricing options that include hourly rates for the helpers, which may also have a minimum booking time. In some cases, additional fees could apply for extra services like providing moving equipment or special handling for larger or fragile items. It is important for users to also consider potential discounts or promotions that may be available at certain times. To get the most accurate and current pricing information, users are encouraged to visit the official Dolly website or app. This will provide them with the latest details and options tailored to their specific moving needs, allowing for informed decision-making....

Dolly typically accepts a variety of payment methods to ensure convenience for its users. Commonly accepted methods include major credit...

Dolly does provide an option for users to track their orders in real-time. Once the order is placed and a Dolly Helper is assigned...

Dolly strives to ensure a safe and reliable experience for its users by employing various measures regarding its movers. The individuals Additionally, Dolly carries liability insurance to provide coverage in case of any unforeseen incidents during the moving process. This insurance serves to protect both the customer and the mover. However, it is always wise for customers to thoroughly read the terms of service and any other relevant information available on the Dolly website to understand the specifics of coverage and procedures. For the most accurate and up-to-date information, visiting the official Dolly website may be beneficial....

Dolly takes various measures to protect items during the moving process, ensuring that they arrive at their destination in the best Additionally, Dolly recommends using proper packing materials, such as blankets, bubble wrap, and sturdy boxes, to safeguard items during transit. While Helpers may not provide packing supplies, users can find packing materials easily through various retailers or local stores. It is advisable to adequately wrap and secure items to prevent damage while being loaded and unloaded from the Dolly vehicle. Furthermore, many Dolly services include the option of having additional insurance coverage. This coverage can offer peace of mind in the event that items are damaged during the moving process. Users should check the specifics of the insurance options available when booking their move. Moreover, the vehicles used by Dolly are often equipped with features that help stabilize items while en route. This can include straps, padding, and compartments designed to keep belongings secure during transit. For more detailed information about how Dolly protects your items or about their services, you may wish to explore their official website, where you can find up-to-date contact information and specific policies related to protection during moving....

To effectively rate your experience with Dolly, customers typically have the option to provide feedback through the Dolly App or website...

To determine if Dolly operates in your area, you will need to visit the Dolly website, where you can find a service area map or a list...

When planning to use Dolly services, it is generally advisable to schedule your request at least a few days in advance. This allows Additionally, if you are moving during peak seasons, such as summer months or the beginning and end of months, scheduling even further in advance may be beneficial. While last-minute requests may be accommodated, planning ahead can help ensure that everything proceeds smoothly. For the most accurate information on scheduling and available services, it may be helpful to refer to the current web page for further details and any pertinent guidelines....

If a user needs to cancel a move scheduled with Dolly, there are a few important steps to consider. First, it is recommended to review To proceed with the cancellation, users usually need to access their account on the Dolly platform. There, they should find options to manage their upcoming moves, including the ability to cancel a scheduled appointment. It is important to follow the prompts carefully to ensure the move is canceled properly. In some situations, users may also want to verify any potential fees or other implications associated with the cancellation. If there are any uncertainties, the user should look for further assistance on the Dolly website, where contact information may be available for more personalized support. By following these steps, users can effectively manage their cancellation in a straightforward manner....

To book a moving service through Dolly, a user typically needs to follow a few straightforward steps. First, it is essential to visit After entering the relevant details, users can specify what items they need help moving. This could include furniture, appliances, or boxes. After reviewing the service options available, users can choose the number of Helpers and the type of vehicle they will need. The website or app will then provide a cost estimate based on the information provided. Once the user confirms the details, they will be prompted to enter payment information and finalize the booking. It is always a good idea to check any terms and conditions or available support options on the website for further clarity....

Yes, Dolly offers services that include assistance with heavy items. When using the Dolly App or website, customers can specify the...

Yes, Dolly offers same-day moving services, which can be quite convenient when you find yourself in need of urgent assistance. The...

When using Dolly, the responsibility for providing packing materials typically lies with the customer. Dolly Movers, often referred...

Dolly provides a range of moving and labor services designed to assist individuals and businesses with their relocation and heavy lifting In addition to residential moves, Dolly can also assist with commercial moving services. The platform connects users with local helpers, often referred to as Dolly Helpers, who are available to provide the necessary labor for loading, unloading, and transporting items. Dolly does not only cater to large moves but also offers services for smaller tasks such as in-home furniture rearrangement or pick-up and delivery services for items purchased at local retailers. Moreover, Dolly provides a user-friendly app that allows customers to easily book their moving services, track their helpers, and manage payment through secure channels. The service appeals primarily to those who appreciate convenience and flexibility in their moving or delivery experiences. For further details about specific offerings and any new services, customers may find it helpful to check the official Dolly website....

Yes, there are size and weight limits for items that can be moved using Dolly, which helps ensure the safety and efficiency of the Common items that can be moved include furniture, appliances, and boxes, but it is important to note that large or excessively heavy items may require special arrangements. For instance, items such as pianos, safes, or large exercise equipment may not be suitable for standard service, and additional considerations might be necessary. Furthermore, Dolly recommends measuring items beforehand to determine if they can fit in the transporter, taking doorways, staircases, and hallways into account. To find the most up-to-date information regarding specific weight and size limits, individuals may consider checking the guidelines on the current Dolly website or app, where they can access detailed information tailored to their needs....