In a nutshell: As the primary account holder of your DISH account, you can transfer this role to someone else via the DISH website or by contacting customer support. To initiate changes, visit the DISH website, locate the "About Us" and "Help Center" sections, and use the
As the primary account holder on your DISH account, you have the power to give the role to someone else. You can typically do this process right from your DISH account, or you may need to contact the company directly for assistance. The following can help you get started with changing the primary contact information.
Reason why you're changing the primary contactNew primary contact details
Visit the DISH website.
Scroll all the way down on the DISH homepage until you find the line that says "About Us." It's right below "Satellite TV Deals."
Click on the "+" to the left of "About Us" to expand the menu.
Find the "Help Center" line. It's below "Latest News" and above "Investor Relations."
Click on the "Help Center" link to go to the DISH help page. It says, "How can we help?" in black lettering at the top.
Locate the search bar on the help page. It's below the "What are you looking for?" line.
Click on the horizontal search bar on the help page. This will outline the box in blue.
Type "Change account information" into the search bar and press the search button on your phone's keyboard.
Find the search result that says "Account & Settings." Click on it when you find it. This will take you to the "Account & Settings" page.
This page describes the kind of information you can change via your online account and provides a link for how to create an account if you don't already have one. There's also a link that directs you to a page where you can download the MyDISH app.
Attempt to change the primary contact online or through the app. If you're unable to do so, please move on to the next step.
Consider contacting DISH customer support if you aren't able to change the primary contact yourself. A DISH representative can either guide you through the process so you can do it online or via the app, or they may be able to make the change themselves. Make sure to have the new primary contact's information ready to give to the DISH representative.
It's a good idea to try to change the primary contact on your DISH account in advance of your next billing cycle. This can help get the new information in place before the next cycle goes into effect.
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