How Do I Downgrade My DISH Package?

In a nutshell: To downgrade your DISH package, start by checking available options well before your billing date to prevent service disruptions. Visit the DISH website and locate the menu by clicking the three red horizontal lines in the upper right corner. Find the "Support" link and use the search bar to enter "Downgrade package."

Introduction

If you want to downgrade your DISH package, it's important to learn what's available to you and how to go about making the change. Be sure to switch it well in advance of your current billing date to avoid any issues, such as service disruptions. The following can help you start the process with DISH.

Go to the DISH Website

Visit the DISH website.

How Do I Downgrade My DISH Package? (Step 1)

Locate the DISH Menu

Find the DISH menu. It's identifiable by three red horizontal lines in the upper-right corner of the DISH website.

Open the Menu

Click on the three red horizontal lines in the upper-right corner of the DISH homepage to expand the menu.

How Do I Downgrade My DISH Package? (Step 3)

Find the "Support" Line

Browse the menu until you find the line that says "Support." It should be the last option in the menu.

Click on "Support"

Click on the support link. Doing so will turn the link red and take you to a page that says "How can we help?" at the top.

How Do I Downgrade My DISH Package? (Step 5)

Find the Search Bar

Locate the DISH search bar. It's directly underneath "What are you looking for?" and has a magnifying glass icon on one end.

Click on the Search Bar

Click on the search bar until a blinking cursor appears.

Type in Your Search Term

Type "Downgrade package," then click the return button on your phone's keyboard.

How Do I Downgrade My DISH Package? (Step 8)

Find the Relevant Search Result

Review the search results to find a link that relates to your issue. If you locate one, click on it.

Read the Page

Read through the DISH page in its entirety. It will likely provide instructions about what you need to do to downgrade your package.

Follow the Instructions

Try the recommendations on the page. If you were unable to downgrade the package on your own, please proceed to the next step.

Contact DISH Customer Support

Don't hesitate to contact DISH customer support if you couldn't downgrade your DISH package on your own. They can walk you through the process of how to do it yourself or they'll handle the task on their end. They'll likely ask you why you want to downgrade to a different package, so make sure to have an answer prepared. If you prefer a different billing due date, when you call to update your package is a good opportunity to request a new one.

Take notes throughout the phone call, including the package you're switching to, its monthly cost, and the date it's scheduled to take effect. You should also write down the name of the DISH representative you spoke to, as well as the date and time of your call.

Conclusion

Contact a DISH representative as soon as possible if you need assistance. They can help you get your new package set up quickly to avoid disruption.

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