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Blockbuster Customer FAQ

Top Answers & How-to Guides

How do I Contact Blockbuster Customer Service?

The question we are asked most often is about how to talk to Blockbuster customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens to my account if I do not rent for a long time?

If an account with Blockbuster remains inactive for an extended period, the status and terms of that account may be affected. Typically, Inactivity policies can vary, depending on the terms and conditions that are in place when the account was set up. Customers may face the possibility of losing rental history, accumulated points, or other benefits tied to their accounts if the inactivity exceeds a specific time frame. Furthermore, it is also possible that an inactive account might incur fees, depending on the specific agreement with Blockbuster. For individuals who are concerned about their account status due to infrequent rentals, it is advisable to log in to the Blockbuster website to review account details and any relevant policies concerning inactivity. This will provide clarity on how long the account can remain dormant before any actions are taken. The website may also provide insights on how to reactivate or maintain the account if returning to rental activity is desired....

Are older movies or classic films still available for rent?

Blockbuster has historically offered a wide selection of movies, including older films and classic titles. While the availability of For those interested in specific titles, one way to explore the current offerings is by visiting Blockbuster's website, where they often feature a catalog of available rentals. It is also possible for customers to inquire about specific films at their local Blockbuster store, as they may have unique selections tailored to the preferences of their clientele. Overall, classic movies continue to have a place in the rental landscape, appealing to new generations and nostalgic viewers alike....
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Movie Availability

What types of movies are available to rent at Blockbuster?

Blockbuster offers a diverse selection of movies that cater to a wide range of tastes and preferences. Their inventory typically includes Blockbuster also makes efforts to include films from various eras, ensuring that there is something for every movie enthusiast. Furthermore, many locations offer a selection of foreign films and animated titles, appealing to different audience demographics. If one is searching for a specific movie, it may be helpful to visit the Blockbuster website or inquire at the local store, as availability may vary by location. By browsing their current catalog, one can get a sense of what is available to rent and discover new titles that may not have been on their radar before....

Can I rent video games from Blockbuster?

Yes, Blockbuster has historically offered video game rentals alongside its extensive library of movies. Depending on the specific location It is essential to note that the availability of video games for rent may vary by location and that Blockbuster has shifted its business model over the years in response to industry changes. Currently, customers are encouraged to check the local Blockbuster store's inventory and offerings, as well as any potential online rental services that might be available through blockbuster.com. For the most accurate and detailed information, visiting their current website is highly recommended. This will provide updates on stock, rental policies, and any special promotions related to video game rentals....

Can I reserve a movie in advance?

Blockbuster typically does not allow customers to reserve movies in advance for physical rental locations. Instead, most Blockbuster...

What are the popular genres available at Blockbuster?

Blockbuster offers a wide array of popular genres that cater to diverse tastes and preferences. Customers can typically find genres For those interested in fantastical worlds, the science fiction and fantasy genres are prominent, showcasing imaginative storytelling and elements beyond the ordinary. Horror is another popular genre, providing suspense and thrilling experiences for viewers. Additionally, Blockbuster stocks a variety of family-friendly films that appeal to all ages, ensuring that there is something suitable for everyone. Documentaries can also be found at Blockbuster, offering informative and thought-provoking content on a wide range of subjects. Furthermore, romance films are available for those desiring heartfelt stories of love and relationships. To explore the full selection of genres and find specific titles, customers can visit the current Blockbuster website for the latest updates and offerings....

Are older movies or classic films still available for rent?

Blockbuster has historically offered a wide selection of movies, including older films and classic titles. While the availability of For those interested in specific titles, one way to explore the current offerings is by visiting Blockbuster's website, where they often feature a catalog of available rentals. It is also possible for customers to inquire about specific films at their local Blockbuster store, as they may have unique selections tailored to the preferences of their clientele. Overall, classic movies continue to have a place in the rental landscape, appealing to new generations and nostalgic viewers alike....

Rental Policies

How many movies can I rent at a time?

The number of movies a customer can rent at a time from Blockbuster can vary depending on the specific rental plan or membership option....

How long is the rental period for movies at Blockbuster?

The rental period for movies at Blockbuster typically varies depending on the specific type of rental agreement selected by the customer. For customers using Blockbuster Online services, the rental period may differ, as the platform offers additional flexibility. Online rentals usually allow for a varied duration, often accommodating the customer's viewing schedule. It is important to note that customers should be aware of any late fees related to overdue rentals, which can apply if movies are not returned by the designated due date. This policy helps ensure that other customers have access to the movies they wish to rent. For the most accurate information regarding rental periods, customers may wish to check the details on the current website or inquire at their local Blockbuster store....

Are there any late fees for returning movies?

Blockbuster has historically implemented late fees for returning movies after a rental period has expired. However, the specific policies Typically, if a movie is returned after the agreed-upon return date, a late fee can be incurred, which is typically calculated on a daily basis until the movie is returned. It is important to check the rental agreement provided at the time of the transaction for the exact policy regarding late fees, as these details can differ based on location and rental item. For the most accurate and current information regarding late fees, it is advisable for customers to visit their local Blockbuster store or check the relevant web page. This way, they can receive the most up-to-date and location-specific details....

Can I return a movie to any Blockbuster location?

Blockbuster's policy regarding movie returns generally states that customers can return rented movies to any Blockbuster store location,...

What happens if I lose or damage a rented movie?

If a rented movie from Blockbuster is lost or damaged, the customer typically becomes responsible for the cost of replacing that item. In the case of damage, if it is determined that the damage is severe enough to prevent the movie from being rented out again, the customer may also incur a replacement fee. However, if the damage is minor and does not affect the usability of the movie, Blockbuster may simply charge a nominal fee for repairs or handling and allow the customer to continue to use the item. Customers are encouraged to inspect movies at the time of rental to avoid misunderstandings regarding existing damage. It is always a good idea to return movies on time and in good condition, as this helps maintain a good rental experience. For precise details about fees or policies regarding lost or damaged movies, customers should refer to the rental agreement or check the current information provided on the Blockbuster website, as policies may have changed since the rental was made....

Can I renew the rental period for a movie?

Blockbuster generally allows customers to renew the rental period for a movie, but this may depend on certain conditions. Typically,...

Is there a membership fee to rent movies from Blockbuster?

Blockbuster does not typically charge a membership fee for customers to rent movies. Instead, they offer a pay-per-rental system, where...

What should I do if my rented movie is defective?

If you find that a rented movie from Blockbuster is defective, there are a few steps you can take to address the situation. First, If the movie remains unplayable, it would be best to return the defective disc to the nearest Blockbuster location, if it is a physical rental. While there, you can request a replacement for the movie. Blockbuster usually takes customer satisfaction seriously and may offer a different copy of the same title or, if needed, another movie altogether. If you rented the movie online, you can check the current web page for contact information or return policies specific to online rentals, as these may vary. Most importantly, keeping the original receipt or rental record can be helpful throughout this process....

Customer Experience

Is parental control available on Blockbuster rentals?

Blockbuster does offer parental control options for its rentals, which are designed to help parents manage what their children can...

Can I buy movies instead of renting them at Blockbuster?

Blockbuster primarily focused on rental services, allowing customers to borrow movies and video games for a specified period. However,...

Are there any promotional offers for new customers?

Blockbuster often provides various promotional offers to attract new customers. These promotions may include free trials, discounted It is essential to stay updated on the current promotions available, as these offers can change frequently based on marketing strategies and customer engagement campaigns. New customers are encouraged to visit the official Blockbuster website for the latest information on promotions, as well as any terms and conditions that may apply. This can provide insight into the best available deals, ensuring a great start to a new rental experience. Always check the promotional details carefully to maximize benefits and enjoy the full range of services that Blockbuster offers....

How can I suggest movies for Blockbuster to carry?

Blockbuster values customer suggestions, and providing movie recommendations can be a great way to help enhance their collection. While Another option is to explore the current website for any specific features or forms dedicated to customer feedback. This can sometimes include a suggestion form or contact information that might allow you to share your thoughts directly. Remember, your insights as a customer are valuable in shaping the offerings at Blockbuster....

What happens to my account if I do not rent for a long time?

If an account with Blockbuster remains inactive for an extended period, the status and terms of that account may be affected. Typically, Inactivity policies can vary, depending on the terms and conditions that are in place when the account was set up. Customers may face the possibility of losing rental history, accumulated points, or other benefits tied to their accounts if the inactivity exceeds a specific time frame. Furthermore, it is also possible that an inactive account might incur fees, depending on the specific agreement with Blockbuster. For individuals who are concerned about their account status due to infrequent rentals, it is advisable to log in to the Blockbuster website to review account details and any relevant policies concerning inactivity. This will provide clarity on how long the account can remain dormant before any actions are taken. The website may also provide insights on how to reactivate or maintain the account if returning to rental activity is desired....

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